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“A pleasant experience”

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Holiday Inn Express Hotel & Suites Lake Charles
Ranked #16 of 36 Hotels in Lake Charles
Reviewed January 20, 2014

After a long day of driving we were pleased to settle into our room in Lake Charles, and the HI Express fit the bill. The staff was pleasant and our room was comfortable. We were given our "goodie bag" as IHG Rewards members and were asked if there was anything else we needed. One thing I appreciated, as an avid reader, was the lamp behind the "comfortable" chair in our room. Some lack this and it's essential if you want to sit and read. The breakfast was typical HI Express, you know what to expect if you stay often. I'm not a fan of the prefab eggs but had enough other options.
We didn't have enough time to see anything, except find a restaurant, after getting to town that night but on our drive out of town it appears Lake Charles is a very pleasant community. We enjoyed our night's stay.

  • Stayed: January 2014, traveled as a couple
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Thank Betty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 - 76 of 114 reviews

Reviewed January 7, 2014

This property is next to the highway, so you get a little highway noise, but it wasn't enough to bother me. We had a king suite and it was a nice large room. The color scheme didn't wow me, but it was a nice clean room. Very comfortable room. My wife even commented that she wanted to take the bed with her.
Breakfast was typical for HIE hotels. Pancake machine that turns out edible but leathery pancakes, some form of egg, and some saugages. The cinnamon rolls are the same at every place in the chain. In other words, a filling if not delicious breakfast.
One of the best things about the place was the friendliness of the staff. Everyone smiled and said hello and seemed genuinely interested in making your stay as pleasant as possible. 5 stars to the staff.

  • Stayed: January 2014, traveled as a couple
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Thank Tcs6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2013

In my travels this year, I have not seen a staff as "on their game" as this staff. The housekeepers not only do an excellent job, but they are friendly and actually make you feel that they are glad you are there and take pride in their job.
Desk staff was efficient and had an excellent name recollection ability. I was there for a conference for 4 days. The day desk clerk greeted me by name each time I walked by. Typical Holiday Inn Express rooms and quick start breakfast.

  • Stayed: November 2013, traveled on business
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1  Thank LDE53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpresslak, Webmaster at Holiday Inn Express Hotel & Suites Lake Charles, responded to this reviewResponded June 3, 2014

Dear Guest,

Thank you so much for these kind comments about your stay and our staff. We take pride in hiring only the best people to match our clean, comfortable and affordable facility. If you should come this way again, I hope you’ll consider staying with us again. It sounds like we provided the perfect experience in this case, and that’s what we strive to do in all cases.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

We went on an birthday get away and was pleased with this hotel. Very clean and spacious rooms. A short drive to the casino but was not a bad trip to take. Not near the casino but reasonably priced so that made the drive worth it. Breakfast was good and well maintained. Would certainly recommend and stay again....really an enjoyable experience!!!

  • Stayed: October 2013, traveled as a couple
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Thank Bonita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

This was a one night stay on our way to New Orleans.

Front counter staff very nice and courteous and met our needs.

Rooms were spacious and clean and furnished very nicely.

No road noise and rooms were very quiet.

Washroom good size and clean with all amenities and good shower pressure.

Breakfast was the usual fare but seemed fresher and better than others and replenished well. Just a note coffee was very good!

We would definitely stay here again!

Room Tip: All rooms are good and building is quiet
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  • Stayed: October 2013, traveled as a couple
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Thank TangoForFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

We stayed here for my birthday because we thought it was really close to the Casino's. It was about a 10 minute trip that we didn't mind taking. Upon coming into my room I had a little personalized note saying Happy Birthday!!! That was sweet. Great customer service all the way around. From the maid, check-in, manager and maintenance personnel. The room was very spacious and clean. The bed was quite cozy. Will stay again if we travel these parts in the future. By the way visit Steamboat Bills Seafood down the road!!! Delicious!!

  • Stayed: August 2013, traveled as a couple
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Thank bjaytaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

Oh my god... where to start... ok, the area at night is very, very shady, I wanted to get a couple of beers before going to sleep and the receptionist told me to go to the nearest service station which looks to be right on the edge of a ghetto.

The place? well it is is old, smelly and not very well taken care of. The carpets have stains all over, the bathrooms are gross and everything just seems dirty everywhere you go.

The staff is kind of friendly, but they should be! they charged me 150 dollars for a 1 night stay... I've paid less in 5 star hotels.

Really, avoid this place if you can... the other hotels near the casino seem to be in better conditions.

Room Tip: To get a good room drive down the 210 and get off on Nelson Rd, right by the Wyndham sign and take y...
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  • Stayed: May 2013, traveled as a couple
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Thank WhitHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this reviewResponded September 3, 2013

Dear WhitHouston,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Hotel & Suites Lake Charles

Address: 402 Martin Luther King Highway, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lake Charles
Price Range: $91 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Charles 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites - Lake Charles the finest hotel in Southwest Louisiana. Our hotel offers 81 spacious rooms or you can treat yourself to one of our suites equipped with a Jacuzzi bathtub. We can host your next meeting or small reception in our meeting room that can accommodate up to 50 guests.Our Lake Charles hotel is centrally located with easy access to I-10, Conoco, PPG, Sasol, Cit-Con, Westlake Petrochemicals, Citgo and Westlake Polymers. Try your luck at the nearby Lake Charles Casinos, Isle of Capri, L'Auberge Du Lac and play golf in their Tom Fazio designed golf course. Take a relaxing stroll through downtown Lake Charles or experience one of Lake Charles area golf clubs, Pine Shadows, Mallard Cove or Graywood Plantation Golf Course. We are in close proximity to McNeese State University and Lake Charles Regional Airport. Our dedicated staff at the Holiday Inn Express Hotel & Suites is here to make your stay comfortable and enjoyable. Hotel discounts available for AAA members and senior citizens with a valid ID at check-in. ... more   less 
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Also Known As:
Holiday Inn Express Lake Charles Hotel Lake Charles
Holiday Inn Lake Charles
Lake Charles Holiday Inn

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