I stayed at this property for 6 nights recently while visiting family. I found my room comfortable and the staff friendly, but I preferred the breakfast served at La Quinta Lake Charles, where I stayed last year. I live overseas so when I'm in Lake Charles, I rely on my iPhone via wifi to monitor my email and access the internet. Unfortunately, the wifi network at the hotel would not stay connected to my iPhone for more than 2-3 minutes at a time. And when it disconnected, no matter how hard I tried, I usually couldn't get it to reconnect. The first staff member I asked said she was unaware of any issues. I stopped in at a cell phone store and they recommended I update my software. I tried it, but it didn't solve the issue.
I then asked another staff member who said that apple products generally don't work well with their wifi. And I asked one more person at the front desk and they said that their IT person was coming the next day to fix it. If I am looking to stay in Lake Charles in the future, I would only consider this property if I knew for sure that I wouldn't encounter the same problems with wifi.
I found it significantly quieter than LaQuinta but I did require earplugs during the night or else I would get awakened by the rushing water sound when my neighbor's toilet was flushed.
When I arrived, I read the materials in my room describing the hotel's amenities. One of them was supposed to be 24 hour coffee service in the lobby. I had a 5:33 am flight out of Lake Charles on check out day and was checking out of the hotel at approximately 3:30 am. Could have REALLY used that coffee but there was none. And it wasn't like they ran out. The coffee dispensers weren't out period. Yes, there was a coffee maker in my room but I never use those because there usually isn't a sufficient amount of cream and sugar. Besides, I was expecting coffee in the lobby so I didn't think to use the in-room coffee maker before I checked out.
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- Also Known As:
- Springhill Suites Lake Charles Hotel Lake Charles