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“THIS HOTEL IS TO BE AVOIDED BY ANY MEANS POSSIBLE!”

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Comfort Inn Lake Charles
Ranked #12 of 33 Hotels in Lake Charles
Covington, Louisiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“THIS HOTEL IS TO BE AVOIDED BY ANY MEANS POSSIBLE!”
1 of 5 bubbles Reviewed April 28, 2014

1. Rate quoted was not honored ($89.00 on phone, $129.00 at check in).
2. Bill for one night was "erroneously" charged $284.95. When I called Comfort Inn, I was told that I had to have my bank call them to correct the problem.
3. Rude representative when I call to correct the problem.
4. Manager wont return calls.
5. Smelled of cigarettes and mildew.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midge S, Director of Sales at Comfort Inn Lake Charles, responded to this review, May 12, 2014
Very sorry to read that you were unhappy with your stay. We apologize for all the inconveniences experienced. We hope that we have been able to rectify this with you. Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    67
    39
    12
    9
    7
See reviews for
28
39
10
34
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
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English first
Houston, Texas
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed April 21, 2014

My son and I stayed here recently for a family get-together. It was terribly over-priced based on what we got and was overall very disappointing. We knew we would only be there each day to shower and sleep, but even so, the hotel was bad. First, the whole hotel reeked of cigarette smoke, including the elevator, hallway and our non-smoking room. Second, both the shower and bathroom sink had some type of flow restrictors on them. Water came out in a mist... in the shower, it took forever to get the soap and shampoo off and you never felt like you were totally rinsed off. I ran a bath and the tub was full of black particles. I tried that 3 times, thinking it was a one time thing. Nope. Every time I rinsed the tub and ran fresh water in it, black particles were all over the bottom. Limited parking, and don't even consider choosing this hotel becaused it has a "pool."

Room Tip: Book anither hotel.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Debbie0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midge S, Director of Sales at Comfort Inn Lake Charles, responded to this review, April 22, 2014
So very sorry to hear that our hotel did not live up to your expectations. We hope that you are able to find a more suitable hotel on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

I have to say that my family and I have stayed at the Comfort Inn in Lake Charles many times over the past several years. We live in Orlando and have family in Lake Charles. On our most recent visit, due to a death in the family, the staff went above and beyond to accomodate our needs. The staff at this location is freindly and personalble; they make us feel like we are "at home" each and everytime we stay and especially this time. This property is also very well kept and clean which also makes the differece to an Outstanding stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lenora G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midge S, Director of Sales at Comfort Inn Lake Charles, responded to this review, March 19, 2014
Sorry to hear of your loss! We look forward to welcoming you under much more favorable circumstances soon. Thanks for your kind comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 7, 2014

I just wanted to let everyone know how much we enjoyed our stay here over the Christmas holiday. Everyone had the Christmas spirit. The breakfast was super, and the room excellent. We had a handicap room right off the lobby,which was perfect! This is our new homeaway from home in Lake Charles!!!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irene656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midge S, Director of Sales at Comfort Inn Lake Charles, responded to this review, January 29, 2014
So happy to hear! Thanks for staying with us at the Comfort Inn Lake Charles, we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 6, 2013

I couldn't find a single thing bad to say about this hotel! The front desk agent Sara was so helpful & had a great smile. The room was so clean. Props to the cleaning ladies! I wish I knew her name. I cant wait to go back!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tiedsout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midge S, Director of Sales at Comfort Inn Lake Charles, responded to this review, December 24, 2013
Helpful, great staff, and a clean room, what's not to love? We look forward to seeing you again next time at the Comfort Inn Lake Charles! Thanks so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 12, 2013

I travel to Lake Charles to visit family and I will be staying at this hotel from now on. I was well pleased with the room itself. The bed was comfortable and I slept soundly. The room smelled fresh, but so did the hallway and even the elevator. Breakfast was plentiful and the staff was friendly and helpful. I enjoyed my stay and recommend them to other travelers to the area.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KTWash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midge S, Director of Sales at Comfort Inn Lake Charles, responded to this review, November 25, 2013
Thanks for choosing to stay with us and for the great recommendation! We look forward to hosting you at the Comfort Inn Lake Charles the next time you are town visiting family.
Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Opelousas, Louisiana
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 24, 2013 via mobile

Very quiet and comfy. Only a few blocks from the mall; convenient to most everything needed. Very clean. Very pleasant, accommodating staff. Being completely honest, I've had the mindset of Comfort Inn being over-priced, budget quality. Not so here. If you want a place, quiet, conveniently located toward the centre of town, I will highly recommend you consider this location.

Stayed October 2013, traveled on business
Helpful?
1 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midge S, Director of Sales at Comfort Inn Lake Charles, responded to this review, November 5, 2013
Thanks for the review, we are happy that we were able to change your mindset regarding the Comfort Inn Brand. We hope to see you again soon at the Comfort Inn Lake Charles!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Lake Charles

Property: Comfort Inn Lake Charles
Address: 607 E Prien Lake Rd, Lake Charles, LA 70601-8611
Phone Number:
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 33 Hotels in Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Lake Charles 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
Our 71 room hotel is recently renovated offering hot breakfast daily. Comfort Inn Lake Charles is centrally located nearby McNeese State University, Prien Lake Mall, Burton Coliseum, Lake Charles Regional Airport, and Lake Charles Casinos. Call today to book your stay in the Lake Charles area at the best rate. Offering third party casino shuttle service on Friday and Saturday nights from 5pm- 2am. ... more   less 
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Also Known As:
Lake Charles Comfort Inn

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