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“UNEXPECTED CHARGE TO ACCOUNT”

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Ramada Lafayette Conference Center
Ranked #35 of 49 Hotels in Lafayette
Barton Rouge, LA
Level Contributor
4 reviews
“UNEXPECTED CHARGE TO ACCOUNT”
1 of 5 bubbles Reviewed March 9, 2013

Checked in 3/8/13, Checked out 3/9/13. When we got home a few hours later we found our account was charged 20.00 in addition to the 98.87 we paid in advance. When I called the front desk, I was told this was a charge for incidentals and would be returned to our account in a few days. We were never told in advance of this unless it was in some fine print. We do not like people taking money out of our bank account even if they put it back "in a few days."

Stayed March 2013, traveled with family
Helpful?
Thank issachar_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Ramada Lafayette Conference Center, responded to this review, March 12, 2013
I would like to thank you for selecting out hotel and writing a review. I do apologize for any confusion regarding the $20.00 incidental charge hold on your account. The incidental hold was released as you did not use the pay movie or telephone system. Since a hold for incidentals is a standard practice for all full service hotels I would suggest that all travelers utilize a credit card instead of a debit card when traveling. Again I do apologize our staff did not emphasize this hold would be placed and released if not used. Based on your comment I will review the correct procedures with our guest service team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 reviews from our community

Traveler rating
    136
    79
    81
    66
    61
See reviews for
136
55
20
131
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Annapolis Valley Nove Scotia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

We stayed here two nights while on a Diamond Tours bus trip. Very nice accommodations clean and comfortable room. And excellent full breakfast.
Friendly front desk staff.
We would definitely recommend this hotel and will stay here again when back in area.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GarCor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Ramada Lafayette Conference Center, responded to this review, March 12, 2013
Thank you for taking the time to comment on our facility. We look forward to your return! We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
154 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed February 26, 2013 via mobile

It's an old-style Holiday Inn but well-kept. The staff is great. The handicapped rooms are adequate although I would recommend mounting the flat screen TV on the wall and getting rid of the chest of drawers or moving it behind the bathroom door. It's a large hotel that is carpeted throughout, which is tough for a manual wheelchair, but no problem with a motorized chair. The food was really good. We're return guests.

Stayed February 2013, traveled as a couple
Helpful?
Thank ScrappyTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Ramada Lafayette Conference Center, responded to this review, March 12, 2013
Thank you for sharing you comments regarding 2 of our greatest assets those being our STAFF and our FOOD. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DERRY
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 19, 2013

We stayed one night at this hotel. Room was clean. There was a fridge and microwave which I wasn't expecting. There was an indoor swimming pool. However, the rooms were outside so we didn't want to walk in the cold to get to the pool so we didn't get to try it out. The staff was friendly. It definately suited our needs! Great price through an online travel site which made it an even better deal.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victorine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Ramada Lafayette Conference Center, responded to this review, March 12, 2013
We wish to thank you for sharing your feedback regarding our staff and our facility. We look forward to making the Holiday Inn Lafayette your home in Lafayette.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis< IN
Level Contributor
126 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

Everyone I came in contact with was friendly and accommodating. My room was clean and comfortable as well as the bed. There is an indoor swimming pool, bar, restaurant and business center. This is an older style hotel that is spread out over a large area however it has all the modern amenities such as a flat screen tv, microwave and refrigerator. It does not come with a complimentary breakfast because of the on sight restaurant but it has a top notch breakfast buffet available thou a little expensive. Even though it is conveniently located you get a feeling of seclusion because it sits back off the road. I would definitely recommend this facility and will definitely stay again when I'm in the area.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NovTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Ramada Lafayette Conference Center, responded to this review, March 12, 2013
On behalf our our Staff we thank you for you comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
5 of 5 bubbles Reviewed January 23, 2013

The front staff of this hotel is on top of their business. The service and recognition that Emily and Tahaka give the customer certainly sets a standard which other hotels I visit are judged by. There may be newer properties in Lafayette but the service here will earn your loyalty. Thanks to the management for fostering a truly exceptional customer service experience.

Room Tip: Call and ask for either Emily or Tahaka, they will do what they can to accommodate your request alwa...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Ramada Lafayette Conference Center, responded to this review, March 12, 2013
We agree what makes a hotel different is not the carpet or the age but is the Service. We thank you for your comments regarding Emily & Tahaka they are shining stars of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbeville, LA
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

We stayed in room 1304. It is a suite. No bathtub as it is handicapped accessable. It was clean and smelled good. The bed was great. When I called for service to the room (I needed extra pillows and blankets for the fold out bed) they were prompt and friendly.
In the morning we had the buffet. You can special order your eggs any way you want them. The employees were all nice and VERY helpful.
There is a game room for the kids.
There are a couple of local restaurants that will deliver to the hotel.
The pool is VERY clean. I went into the bar by the pool and ordered root beer for us...they didn't have it stocked in the bar but the woman knew they had some so she left her post and got us some....just nice that someone goes out of their way to be helpful.
I liked this hotel and will recommend it to others.
VERY CONVENIENT as it is right off I-10....before the first red light on Hwy 90.

Room Tip: I liked room 1304. Has a wet bar area with a little refrigerator.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123forme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Ramada Lafayette Conference Center, responded to this review, March 12, 2013
We love your comments! Our staff takes pride in providing excellent service making the Holiday Inn Lafayette your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Lafayette Conference Center

Property: Ramada Lafayette Conference Center
Address: 2032 NE Evangeline Trwy, Lafayette, LA 70501 (Formerly Holiday Inn)
Phone Number:
Location: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 49 Hotels in Lafayette
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Lafayette Conference Center 3*
Number of rooms: 243
Official Description (provided by the hotel):
The Ramada Lafayette Conference Center - Lafayette Louisiana. Lafayette's only resort-style, full service hotel. This Lafayette hotel is located 1 block South of the intersection of I-10 and I-49 easily accessible to the 'City of Lafayette', Lafayette Regional Airport and the University of Louisiana at Lafayette and Lite Center. We are recognized for our Cajun restaurant Bistro du Cayenne's, successful meetings, flawless weddings and memorable reunions. Lafayette is famous for its festivals including Festival International de Lousiane, Mardi Gras, and the Breaux Bridge Crawfish Festival. We are a pet friendly hotel and a hub for recreational sports including softball, soccer, and AAU events; drawing people from all over Louisiana and Texas. Ramada Lafayette offers free high speed wireless Internet, free airport transportation, indoor pool and hot tub, game room, fitness room, tennis court, sand vollyball restaurant and lounge. BUSINESSES: ENSCO, Schlumberger, Halliburton, Rowan Companies, Scientific Drilling and Louisiana Lift. RECREATIONAL VENUES & ATTRACTIONS: Lafayette Natural History Museum and Planetarium, Vermillion Ville, Pelican Park, Cajun Dome and Acadiana Mall. EDUCATION AND HOSPITALS: University of Louisiana at Lafayette, Our Lady of Lourdes Regional Medical Center, General Hospital Lafayette, Heart Hospital, Women's and Children's Hospital. ... more   less 
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Also Known As:
Holiday Inn Lafayette Us 167 Hotel Lafayette
Lafayette Holiday Inn

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