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“There are many hotels nearby - don't stay here!”

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Days Inn Lafayette/University
Ranked #45 of 50 Hotels in Lafayette
Reviewed August 8, 2010

The horrible experience started at check in... I was given a more expensive price than I had confirmed when I made my reservation. I was checking in late and out early, so I tried to save a little money by booking at this hotel - big mistake! The room was the nastiest room I've ever stayed in. The hotel did allow pets (which I was traveling with), but the filth didn't seem pet related. The walls were dirty, looked in places like a tire had rolled across it, had different paint colors in different places, and where the carpet met the wall, the carpet unraveled around the edges. The white trim around the mini-fridge was black with mold. The grout in the shower was mildewed. The vent in the bathroom was so loud that we couldn't hear each other talking even with the door open. It is old motel with no attempt to keep it up to date. The pool area was uninviting with its old chairs and the storage buildings just beside it. The ice machine was broken. Also, truckers who stay at the hotel park their trucks near the rooms, so the trucks woke us up alot.

  • Stayed: August 2010, traveled with family
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Thank FLBWP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnuniversity, General Manager at Days Inn Lafayette/University, responded to this reviewResponded August 30, 2011

First of all Thank You for choosing Days Inn for your stay. We are extremely sorry for the inconvenience you had during your stay. Every comment or feedback from our guest matters to us a lot for which we like to take some action. Looking at yours and other feedback we took a major step and decided to renovate our whole property. All the rooms have been freshly painted. The whole front lobby and the breakfast area has been renovated with new paint and furniture. The maintenance issues are being taken care of immediately the same day if possible of not the next day for sure. The same goes for maintaining the pool as well. And to help things better we have allotted one side of the building only to the truck drivers to the back side which is convenient to them as it is close the truck parking and also is away from the families staying on the other side of the buildings. There has been some major changes made for the betterment of this property and are working every day to make it better and better. We are looking forward to welcome you again to give us a second chance to provide you with better service. Once again we are extremely sorry for the discomfort and also waiting to see you again.
Thank You for choosing Days Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 - 291 of 293 reviews

Reviewed June 15, 2010

I stayed 3 nights at Days Inn Lafayette/University, in Lafayette, LA. Mind you the front desk people are overall very nice and work hard to please the guests and the pool is nice (although tere was a broken umbrella table that laid on the pool deck my entire stay and never got removed/fixed)

I would have left after the second day if the hotel had not refused to refund me any money and kept promising that a Manager would call me to discuss the situation. I requested a refund or adjustment at least once a day--although the manager has now told the booking company that I never asked for anything until after I had checked out

In my 3 nights booked, I was moved to 6 different rooms because of a myriad of problems—these include, but are not limited to: mildew growing up the full first tile in the bathroom, dirty bathroom floors with previous guest hair still on the floor, dirty carpets--specifically under the bed skirting (in the 6 rooms I found peanuts, sunflower seed shells, candy wrappers, etc), a hole in one of the bathroom doors, missing electrical outlet covers, paint peeling on the bathroom walls, doors that would not lock or were missing or unable to lock the security chain or dead bolt, air conditioners that were either loud or did not work at all no WiFi or internet in some of the rooms.

On 4 occasions I was promised that a manager would call me—so far no one has called. I attempted to work this out with the property but they have been completely unwilling to refund any money and no one will return my phone calls as promised. They have a stay guarantee that is posted on the wall and were flatly unwilling to hold to this as a premise. They stated that since I paid online I could not get a refund--since then I have been told otherwise by my booking agent.

Twice, once a front desk person and once a manager, blamed the problems on me, stating that no one else was having problems. The manager stated that I was just trying to get a free stay. I know that other guests were having problems because I was waiting in line in the lobby as 3-5 rooms were checking out and getting refunds because of the property issues. I was also told by a manager/owner that there were problems with Housekeeping—while not all of these issues are Housekeeping and some belong to Maintenance, to be honest, and with all due respect, these are not my problems and blaming the staff for known issues with the property is in bad form and shows a lack of responsibility on the management side in trying to blame someone else. The employees at different times acknowledged that they knew there were problems and that they have brought it to the attention of the management more than once--the management just never addresses the issues.

This is not at all what I would expect from a Wyndham property--or a Days Inn and I have been completely and utterly disillusioned at this chain. I also requested a phone number for Days Inn corporate, so I could report this and I was refused this information. The only phone number they would give me was that for their own hotel.

When I called my booking agent, they called the hotel and did get a manager on the line who stated that they had offered me my money back (this is not true, they refused more than once) and that I just trying to 'get a free stay'. I would not stay in this property again even if it was free. I only wish I would have taken some pictures of the rooms so that I could have recorded the nasty conditions for others.

  • Stayed: June 2010, traveled solo
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Thank mlage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnuniversity, General Manager at Days Inn Lafayette/University, responded to this reviewResponded August 30, 2011

First of all thank you for choosing Days Inn for your stay. We apologize for the inconvenience that was caused to you during your entire stay. Of course past cannot be changed but our customer's feedback is very important to us and keeping them in mind we have made some major changes on our property. All the rooms have been freshly painted, the lobby and the breakfast area has been renovated. The maids have been given more personalized training resulting into better rooms for our guests convenience and once the rooms are cleaned they are checked by our Housekeeping supervisor. He/she personally goes into each and every room to check them. The maintenance issues are being checked and settled everyday on a regular basis. The front desk is now even more concerned about the guest for their stay and their comfort and security. Each and every day more and more efforts and new ways are being considered for the betterment of our property. By considering our guests feedback , major changes have been made on this property for our guests. We are looking forward to see you again some time soon so that we can help you better and make sure you never leave us dissatisfied. Once again we apologize for any inconvenience and Thank You for choosing Days Inn.

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Reviewed April 23, 2017
Google Translation

  • Stayed: March 2017, traveled solo
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Thank sopoatrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Guest Relations Manager at Days Inn Lafayette/University, responded to this reviewResponded April 24, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2015
Google Translation

  • Stayed: June 2015, traveled as a couple
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Thank larobime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2014
Google Translation

Room Tip: Je ne réserverai plus cette chaîne d'hôtel car trop bruyant lors de notre venue.
See more room tips
  • Stayed: September 2014, traveled with family
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Thank ghost840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013
Google Translation

  • Stayed: November 2013, traveled with family
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Thank maxerezende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013
Google Translation

  • Stayed: August 2012, traveled on business
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Thank daemig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Lafayette/University

Address: 1620 N University Ave, I-10, Exit 101, Lafayette, LA 70506-1020
Phone Number:
Location: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 50 Hotels in Lafayette
Price Range: $50 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn Lafayette/University 2*
Number of rooms: 119
Official Description (provided by the hotel):
Louisiana is one of the most culturally dynamic states in all of the USA. Filled with beautiful landscapes, fresh faces and amazing food, what more could you ask for? The best reason to stay here, in the heart of Cajun Country, is not only for your environment but for your soul. You will experience some of the most warming sounds and tastes a place has to offer. In the surrounding are, there are tons of choices from Festivals to tours. Great music, food and fun! Plantations line the sunsets here in Louisiana, and it will leave you wondering if it were real or if it were a painting. ... more   less 
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Also Known As:
Days Inn Lafayette Hotel Lafayette
Lafayette Days Inn

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