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“Comfortable stay” 4 of 5 stars
Review of Drury Inn & Suites Lafayette

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Drury Inn & Suites Lafayette
Ranked #7 of 48 Hotels in Lafayette
Certificate of Excellence
Bossier City, Louisiana, United States
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Comfortable stay”
4 of 5 stars Reviewed April 14, 2013

Stayed here with my family April 12-14, 2013. My son had a baseball tournament. The hotel was clean, staff was very friendly and accommodating. The beds were comfortable, bathroom was clean...The breakfast they offered was excellent! Waffles, eggs, sausage, biscuits, gravy, potatoes,etc. They offered a wide variety. It was delicious. Overall a nice place at a very reasonable rate.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Betsy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    137
    50
    16
    10
    9
See reviews for
87
47
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Lafayette, Louisiana
1 review
2 of 5 stars Reviewed April 4, 2013

Reading all the reviews here is part of what tempted me to stay at the Drury Inn in Lafayette.
Unfortunately, I ended up having a completely different experience than the rest.

The hotel is nice and the stay would've been nice, except for a very rude front desk girl. I don't remember her name (because she never gave it.) When one of the four women I was staying with tried to talk to her, she would speak without ever looking up at us...like we weren't even there.

Popcorn was supposed to be given out until 10pm (clearly stated everywhere) however at 8pm when I went to get some for my mother it was all gone. I called the front desk and asked her to make more. She flat out said, "No, I'm not doing that," in the rudest tone ever.

We ended up going to the machine upstairs to BUY popcorn to make. The machine had already taken 3 dollars and we were out of ones. Went to front desk to ask for change for the machine, and once again, a straight NO. I have NEVER been treated so rudely at a hotel.

Answered a survey after the stay and the manager apologized and attempted to make up for it, but she never came through on that end. Tried to call her back several times and no reply yet.
I am still waiting for something in the mail.

Food was good, and the people serving were nice as well.
Poor front-desk service.

-Melody Dimonde

Room Tip: Don't stay on the first floor if you have pet allergies.
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank MelodyDimonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, Manager at Drury Inn & Suites Lafayette, responded to this review, April 8, 2013
We appreciate receiving feedback from our guests and are very sorry to hear you encountered an issue with our guest service agent. We strive for excellence and try to insure that all of our guests are greeted and acknowledged by our team. I also want to offer apologies for not having any fresh popcorn for you during the times that we have specified from 3pm – 10 pm. Your comments are being reviewed by our management team so we are able to ensure future guest do not have similar experiences. Our mission is for all of our guests to enjoy their stay with us no matter how short or long it may be. It is feedback like yours that will help us meet these goals. We do hope you will give us the opportunity to serve your lodging needs in the future.

Sincerely,

Joseph Baros
Assistant General Manager
Drury Inn & Suites Lafayette
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 15, 2013 via mobile

The staff was very helpful and friendly... Especially Theresa!! The 530 kick backs were hot and delicious. Breakfast was great even though we were late getting there. Stay here if your looking for a clean, friendly, comfy place!

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TravelingTiffany5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barton Rouge, LA
Level Contributor
4 reviews
4 of 5 stars Reviewed March 12, 2013

It's been several years since we stayed in the Lafayette Drury Inn (IT WAS BEFORE APRIL 2012 BUT I CHECKED IT BECAUSE THAT WAS THE EARLIEST DATE PROVIDED ON YOUR FORM) , so it's possible this review no longer applies, but when we stayed there we were impressed with the facilities, the service, the breakfast buffet. I didn't give it five stars because we would reserve that for the Monteleon in New Orleans, a couple of Las Vagas casino-hotels, and a few European hotels, but dollar-for-dollar, the Drury Inn can't be beat. The only reason we didn't stay there last time is there were no rooms available. Drury Inn has the Holiday Inn on 167 in Lafayette beat---no comparison.
I want to repeat this for stress---the Drury Inn is the greatest deal in a hotel or motel in our experience.
John LaCarna

Room Tip: As far as I can tell, all rooms are equally good.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank issachar_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 18, 2013

I am one of five sisters and we met in Lafayette because it was centrally located for us. My sister had called Cracker Barrell and the manager there highly recommended Drury. When we checked into our room, there was a problem with the ironing board bein left out and the bathroom had a used washcloth on the sink. We called the desk and Teresa (manager) came immediately and changed our room explaining there was a problem with the computer. Then later we decided we needed a roll away bed and we were not charged for it because of the inconvience. We had to call for extra towels and they were delivered promptly, with a smile. If we had a problem, it was not enough coffee, cream, sugar, etc (but that is anywhere and everywhere we stay!!). Again, EVERY employee was so nice and friendly. The breakfast was delicious and the snacks in the evening was also very good. The facility was beautiful and very clean. The location was excellent. Plenty of parking, well lit at night. Right next to Cracker Barrell. We enjoyed our weekend together and plan to stay with Drury again when possible! Thank you to everybody and especially Teresa!

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dovie127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Georgia
Level Contributor
959 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 405 helpful votes
5 of 5 stars Reviewed January 10, 2013

After travelling all day we decided to stop here for the night. The lady at the front desk was really kind. We got into our room and then ran next door to Cracker Barrel for dinner. The hotel was wonderful. Our room was clean, beds were comfortable, and the breakfast was so good! The staff was wonderful especially at breakfast and checkout. They made sure we had everything we needed as well. I also like it's easy access to I-10. This place does sit right next to I-10 but the rooms face parallel to the interstate. Overall our stay was excellant. Drury Inn has become my mother new favorite hotel. This is the place I would stay at in the Lafayette area whether it's for business or travel on I-10 You won't be disappointed.

Room Tip: This is the place I would stay at. Try to get a room not very close to I-10.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Caleb J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas Texas
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed January 4, 2013 via mobile

And we loved it the first time too! Our family of 4 stayed here again on our way through this area. We booked a 2 room suite so we had plenty or space and 2 tv's so everyone was happy. My hat is off to the management at this hotel! It is rare to get everything perfect but that is what they have done here! I believe the staff is truly happy here and is a big part of why this hotel is such a wonderful place to stay.
We checked in and Herb was there to greet us warmly and make the process quick and easy. When we decided we would like an extra pillow and blanket he promptly abbliged. He made severaly suggestions for hotel amenities to make our stay more enjoyable and rewarding.
Erika had cleaned our room to perfection before we arrived. I could tell she really takes pride in her work.
We enjoyed the free evening " kick back" of hot snack foods and cold drinks ( including free alcohol) . The crispy chicken strips and chile were delicious along with all the other goodies. This staff member ( sorry I did not get her name) was very friendly and kept everything full and hot and spotless.
Jackie served up a fantastic hot breakfast! I really enjoyed the scrambled eggs with ham and cheese, sausage and biscuits! She greeted us warmly and was so attentive to us it felt like she was our personal waitress!
Theresa gave us a cheerful good bye on checkout and invited us back again.
Can't wait for our next trip through the area! We will DEFINATELY stay here again!

Stayed January 2013, traveled with family
Helpful?
Thank ATexasMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Lafayette

Property: Drury Inn & Suites Lafayette
Address: 120 Alcide Dominique, Lafayette, LA 70506-1024
Phone Number:
Location: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lafayette
#7 Romantic Hotel in Lafayette
#11 Business Hotel in Lafayette
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Lafayette 3*
Number of rooms: 102
Official Description (provided by the hotel):
All hotel guests at Drury Inn & Suites Lafayette enjoy free extras every day: free hot breakfast, free 5:30 Kickback(R) with hot food and cold beverages, free wireless internet, free parking - and much more! Conveniently located off I-10, it's a short drive to the University of Louisiana Lafayette and area attractions like Alexandre Mouton House Museum. ... more   less 
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Also Known As:
Drury Inn & Suites Lafayette Hotel Lafayette
Drury Inn And Suites Lafayette
Drury Inn Lafayette
Drury Lafayette
Lafayette Drury Inn Hotel

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