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“Very friendly and helpful staff”

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Hampton Inn & Suites Lafayette
Ranked #12 of 50 Hotels in Lafayette
Certificate of Excellence
Manassas, VA, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very friendly and helpful staff”
Reviewed January 4, 2014

This is no 5-star luxury hotel, just a Hampton Inn. You get what Hampton is good at: a clean, comfortable room and a good breakfast, but not a lot of frills. What made this particular Hampton stand out for us was how friendly the staff was, across the board: desk, cleaning staff, and the breakfast providers all made us feel welcome and were extremely helpful with our questions. We will stay there again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dwight L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Wilmington, North Carolina
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2014 via mobile

My husband and I are hhonors diamond members and my experience staying here wad horrible. We checked out the next day to go somewhere else. Our door wouldn't shut all the way. I called the front desk and waited over 2 hours for maintenance. He came up and looked at it and said he was going to get his tools and would be right back. He returned over an hour later. Then, after working on the door he managed to lock us both out completely and I had to sit in the lobby for 2 hours while he tried to fix it to where it would open! The second thing was the toilet. It flushed so hard it felt like it was sick in you down with it. It was disturbing. Never again!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spring12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope L, General Manager at Hampton Inn & Suites Lafayette, responded to this review, January 6, 2014
We are very sorry for your experience, and assure you we are working on improving the comfort and satisfaction of our guestrooms. We welcome you to contact our offices directly if we may be of any additional assistance and hope to have another chance to prove we do care about you as our guest.

Respectfully-
Hope LeCompte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Braunfels, Texas
Level 5 Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 30, 2013

We stayed at the Hampton Inn S. College Rd. on Christmas night. We had a great stay. It was so quiet and the employees that we came into contact with were extremely nice. I stay here each time I visit my family in Carencro. I would recommend the hotel to anyone visiting the Lafayette Area. You will be treated the same way each time which is always great.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cajuntxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2013

Desk clerk was obviously new. Called manager for help. My room was changed twice due to strong smoke smell and bad stain on carpet. Manager was unprofessional in demeanor and appearance. Was apologetic but not sincere. Seemed annoyed by employee and had a disgusted look on her face. She had no name tag on but I later found out she was Hope and clerk was Brianne. Staff on first floor was loud. Later had problems with BC. There were no sanitizing wipes in FC. Asked clerk to call manager for answers. Manager did not want to speak with me directly. Sonia offered 100%. I declined. Overall staff was pretty nice but clueless. Probably would not return at $129 per night.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharealltoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope L, General Manager at Hampton Inn & Suites Lafayette, responded to this review, January 1, 2014
Thank you for taking time to note areas of opportunity for our team. I do personally apologize for how i made you feel, it was definitely not my intent. We will take all of your challenges and be sure it doesnt happen to anyone else. Happy New Year!

Respectfully-
Hope
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2013

We thought getting away from the interstate would give us nicer rooms, but not so. Very worn room, part of sink apron missing, but the worst was the wet carpet at the HVAC unit in room 212. Surprising for a Hampton to be this poorly maintained. Place deserted when we arrived, but more clientele when we awoke. Standard breakfast and when we informed desk of wet carpet on our departure she made note of it.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnotherBandMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope L, General Manager at Hampton Inn & Suites Lafayette, responded to this review, December 23, 2013
Thank you for taking time to notify us of areas for improvement. We are set for upgrades to our rooms this coming year. Our team's #1 goal is ensuring your satisfaction, i can be reached anytime to discuss this further.

Hope LeCompte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Martinville, United States
1 review
Reviewed December 5, 2013

From the moment you walk in the staff makes you feel welcome. There is a complimentary cocktail and snack offered. The suite with the jacuzzi tub is quite nice. There is a sitting area and the TV swivels in order to be seen wherever you are in the suite. Delicious breakfast served. Wonderful restaurants in Lafayette!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Craig T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, United States
1 review
Reviewed December 3, 2013

Very clean, everyone friendly - great value! Breakfast was outstanding. Great location. Everyone very accomodating. They will certainly go the extra mile to make sure you are happy. I would reccomend this hotel to everyone!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Lafayette

Property: Hampton Inn & Suites Lafayette
Address: 1910 S College Rd, Lafayette, LA 70508-3276
Phone Number:
Location: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Lafayette
#9 Family Hotel in Lafayette
#12 Business Hotel in Lafayette
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Lafayette 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hampton Inn Lafayette
Lafayette Hampton Inn

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