Desk clerk was obviously new. Called manager for help. My room was changed twice due to strong smoke smell and bad stain on carpet. Manager was unprofessional in demeanor and appearance. Was apologetic but not sincere. Seemed annoyed by employee and had a disgusted look on her face. She had no name tag on but I later found out she was Hope and clerk was Brianne. Staff on first floor was loud. Later had problems with BC. There were no sanitizing wipes in FC. Asked clerk to call manager for answers. Manager did not want to speak with me directly. Sonia offered 100%. I declined. Overall staff was pretty nice but clueless. Probably would not return at $129 per night.
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- Also Known As:
- Hampton Inn Lafayette
- Lafayette Hampton Inn