The hotel seems pretty new and in good condition. It was hard to see past the service shortfalls though. I arrived after 3pm, hotel states checkin is at 2pm. They had to confirm if my room was clean and ready for me. They said it was. I went to the room and they were just starting to clean. I then returned to the front desk and asked them to let me know when the room was ready. After approx 20 minutes I went back to the desk to inquire. Amazingly when I told them I was going to move to another hotel, another king room became available, another 5 minutes and I had a key.
The next part really put me off, there were too women at the desk, the original who helped me who was new but trying hard and another more experienced person. The more experienced apologized and then said the other lady was new, implying that was the issue, don't blame the other person for the cleaning staff not having the room ready and giving the front desk bad info. That seems like trying to make a really lame excuse.
When I returned the the hotel the next day after work, approx 4pm. My room had not yet been serviced for the day. I gave up and put the do not disturb on the door. Seems like they are really slow at cleaning the rooms for guests.
This is a really nice hotel in a good location, but the staff is not yet up to the challenge. Hopefully there is improvement, but I won't be back.
- Official Description (provided by the hotel):
- NEW 80 room all-suite property located in the Heart of Acadiana, featuring one king bed or two queen beds plus additional queen sleeper-sofa. All rooms offer microwave, refrigerator, iron/ironing board, coffeemaker, and hairdryer. Free full hot buffet breakfast. Beautiful outdoor pool with gazebo and gas grill, guest laundry facilities, exercise room, business center and meeting room. ... more less
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