We went to Romacelli in River Ranch today for lunch. We have been to both locations going back to the days when this was Cafe Roma. I've never been impressed but I've also never been totally disturbed at incredibly unacceptable service.
We had a party of 7. None of us ordered anything that should have been difficult, in fact three of us ordered the exact same thing, a simple Cajun pasta dish. My wife and daughter also ordered a salad, the others had sandwiches.
The waitress who took our order came to our table a total of three times during our entire visit. Somebody else even delivered the food. The salads NEVER came, and when the entrees arrived the pasta dishes were cold. My wife and daughter said they would just take them like they were since we were in somewhat of a hurry, but come on... let's take a minute and make this right. I sent mine back to the kitchen.
Ten minutes later it came back. They said they sauted it again but the exact same parmesan cheese I had sprinkled on it was on the top AND IT WAS STILL COLD. We didn't have enough time for it to be sent back again so the waitress asked if I WANTED IT PLACED IN A BOX TO GO? Are you kidding me?
Then she brought the bill and she was asking for an 18% gratuity. No apology for the salads that never came, and she blamed the cold food on the kitchen. I spoke with the manager and he was useless, saying he told her to not charge us for the food we never got, but he told me the tip was on the entire bill.
Sorry folks, I'll never go to Romacelli ever again, and negative word of mouth is the worst kind of publicity a restaurant can get. So sad.... this place has potential to be really good. At best it has never been above average, and today I can't say the food was bad because I never got any I could eat!
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