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“gone downhill”

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Holiday Inn Express & Suites Lafayette-South
Ranked #18 of 49 Hotels in Lafayette
Certificate of Excellence
beach city, tx
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“gone downhill”
Reviewed April 29, 2013

we had stayed at this property once within the last 6 months and had been pleased with the service and room quality but this time was very different. we checked in and pushed the luggage cart to the room only to find the carpet wet with a fan blowing on it. we were switched to a room across the hall (no upgrade for platinum status which we usually receive) and my husband turned on the tv to watch the news only to find there were only 5 stations working! none of the stations were local so no news to watch. we called the front desk and were told it needed to be "reset." we left for the evening and when we came back and tried to watch the 10 pm news it was still the same. we called the desk again and this time were given a different story blaming the cable company. the next night we stayed in baton rouge, which is only 60 miles away, at another hie which also had comcast that was working just fine.
breakfast in the morning was a joke with no eggs, no cinnamon rolls and no meat at only 8 am. attendant said she was working on it but we waited 10 minutes with no new food so we went out for breakfast. i realize none of these were terrible problems but it created enough of an inconvenience that we will stay somewhere else next time in lafayette.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ljeandaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Lafayette-South, responded to this review, July 2, 2013
Dear ljeandaniel,

Thank you for being a Priority Club Rewards Platinum member and for leaving us a feedback. Please accept our sincerest apology for the experience you had with your room accommodations and any inconvenience the cable television may have caused you. We would also like to apologize our breakfast selections and the service you received during your stay was less than satisfactory. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Rest assured that your comments will be reviewed by our team and take actions accordingly. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

103 reviews from our community

Traveler rating
    49
    37
    10
    3
    4
See reviews for
21
24
10
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Level Contributor
15 reviews
4 hotel reviews
Reviewed April 10, 2013

The hotel was very clean. Check in was fast & staff was really helpful. The hotel is very close to shopping & nice restaurants. I left early in the morning & the breakfast was ready before 6:30. The breakfast was really good and the coffee was even better. I would stay here again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveltip50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAURIE C, General Manager at Holiday Inn Express & Suites Lafayette-South, responded to this review, February 4, 2014
Thank you for staying with us during your recent trip to Lafayette. We strive to keep our hotel in tip top shape so our guests are as comfortable as possible while away from home. It is always nice to get such positive feedback from our guests such as you! We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2013

There is ZERO hotel transportation to / from this hotel, on the weekend. The huge advertisement at the LFT airport states that the hotel offers that specialized service. The advertisement should be ammended to state that it is only during the week that the airport service is offered.
The cab driver I hired was amazed that they didn't have airport transportation. Strangely, while I was waiting for the taxi after checkout the next morning, the Holiday Inn Express vehicle headed out of the hotel driveway, (most likely) with the aiport as it's destination.

Room Tip: Don't lose the plastic room key. $20 will be charged to your bill. Ask for a receipt for the ent...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1gooberlicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAURIE C, General Manager at Holiday Inn Express & Suites Lafayette-South, responded to this review, February 4, 2014
We are happy your stay with us was such a positive one. Our staff looks forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barataria, Saint George, Trinidad and Tobago
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 17, 2013

My first trip to Lafayette/ USA in over 4 years and it was fabulous. I stayed at Holiday Inn Express, and I was impressed with the size, condition and rate I paid for the room. The Hotel is very clean, and close to malls and other shopping areas in Lafayette. My room had 2 queen beds, a large toilet & bath, flat screen television with movie channels and regular programming. Breakfast buffet incl in rate - continental breakfast with some warm items - incl make your own waffles/ pancakes.
Hotel Staff - friendly, courteous and helpful.

I recommend this hotel to anyone visiting Lafayette south.

Room Tip: Hotel is in close proximity to an intersection, no spectacular views, all rooms are quiet. Restaur...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2013

Great hotel for the price. Check in staff was great. I called for directions and she said " we will see you when you get here, be safe!" Good area for restaurants and Starbucks nearby. The hotel was fairly new! The lady that was preparing breakfast was wonderful.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metairie, Louisiana
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 25, 2012

My husband and I stayed at this hotel just a few days ago. Although the property will be three years old in February, it looks as if it were a brand new property, both inside and out. The exterior is clean and well-maintained. The roof of the building is a copper color, making it very attractive. The lobby area is beautiful and very clean. They even had a few Halloween decorations and a big bowl of assorted candies for the guests. We were greeted as Platinum Priority Club guests upon arrival, and given the little "ditty bags" with a snack and water. Our room was very spacious (a king suite), well-appointed, and very nicely decorated. It was extremely clean, and that doesn't come lightly from me, as I am a germaphobe and a clean freak when it comes to hotels! The bed was comfortable and clean. Even tho' we were in the front of the property, and right next to the main entrance, we didn't hear any noise or traffic. The only complaint about the room would be that a sliver of light was coming in under the drapes in the morning - but we slept late, so I would NEVER count this against them. The breakfast area was extremely clean and beautifully decorated. The offerings were the usual breakfast assortment for other Holiday Inn Express hotels where we have stayed. About 15 minutes before check-out time, we called to ask for an hour later check-out, and this was no problem at all. We have stayed in higher-priced hotels that were supposedly more "upscale", but our room was much nicer than some of these so-called upscale hotels. We would definitely stay here again. We used points to stay at this hotel, but the price that I saw online was fine, and would have paid that amount if we didn't have points to use.

Room Tip: The king suites have a nice sofa, coffee table, and pub table that came in handy for the same price...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joygulf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
120 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 22, 2012

I love it when first impressions are great and so is everything else. That describes this hotel. We've had one or two stays at this chain that were good but not up to the HIE standard or price. This one's worth the premium price. We don't mind paying the little more if we get what we're being promised by the brand. This one delivers! The room is spacious, great layout, and very clean. The bed was the usual premium quality with premium pillows and coverings. Super comfortable! The guy at the desk was clean cut and professional. Free internet was reasonable speed in the range of 3-10 MB/S and mostly closer to 10. Our experience is this is as good or better than most.

Won't have time to do breakfast in the morning but based on everything else we see here I think it would be fine!

Well done Holiday Inn Express. I wish all your hotels could be this good!

Room Tip: We saved a few bucks by booking online through Trip Adviser and paid in advance for the room.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sailright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Lafayette-South

Property: Holiday Inn Express & Suites Lafayette-South
Address: 210 Kaliste Saloom Rd, Lafayette, LA 70508-3804
Phone Number:
Location: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 49 Hotels in Lafayette
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Lafayette-South 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Discover all that downtown Lafayette, Louisiana has to offer at its newest hotel, Holiday Inn Express and Suites, Lafayette-South. You are conveniently located near shopping, restaurants, entertainment and arts. You are just a few miles from University of Louisiana, Cajun Dome, and numerous health care facilities. Getting here has to be fast and convenient. Only three miles from the Lafayette Regional Airport-LFT, you ll spend less time in traffic and more time doing what brought you to Lafayette. Whether you re coming to Lafayette for business or just for fun your room at the Holiday Inn Express, Lafayette-South is your personal retreat. Amenities such as free HSIA executive work desk, plush towels and luxurious bedding mean every night is a great night and every day starts out right. Take a dip in our pool or keep up on your exercise regiment in our fitness center. Breakfast is our treat with our complimentary Express Start breakfast bar featuring a great selection of hot and cold breakfast favorites Points of interest Companies:Chevron USA, BP America, Halliburton, Baker Hughes Hospitals: University Medical Center, Lafayette General Medical Center, Women s and Children s Hospital Universities: University of Louisiana Local Attractions: Zoo of Acadiana, Acadiana Center for Arts, Wetlands Golf Course, Cité des Arts, Children s Museum of Acadiana. ... more   less 
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