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“Overcharged, called a liar, and denied a refund”

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Holiday Inn Express & Suites Lafayette-South
Ranked #16 of 50 Hotels in Lafayette
Certificate of Excellence
San Diego, California, USA
1 review
“Overcharged, called a liar, and denied a refund”
Reviewed April 13, 2011

I stayed here one night for business and was actually pleasantly surprised by the hotel and the service I received at the front desk. However, the hotel billed me for two nights instead of one. I checked out in the morning after my first night, finished my business in the area, and then returned home. Management claims I requested to stay an additional night at 5 PM, when I was already back in my home state! I tried to resolve the error with Management, but after about 2 weeks and several calls Management informed me they would not be reversing the charge.

Management basically called me a liar. I am stunned at the difficulty I encountered trying to get the charges removed from my credit card. Please be forewarned if you stay here.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
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  • Any
English first
Fargo, ND
Level 6 Contributor
281 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 23, 2011

My room was very comfy, the exercise room was adequately supplied with equipment, and the employees were very nice indeed. I am coming to the Lafayette area 5 more times this year and plan on staying here again! I felt welcome and safe.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzb_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level 6 Contributor
100 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 25, 2010

I did not sleep well here and I could hear everything in the rooms around me. The quality of this hotel room was low with mininal upgrade of the basics (carpet, bedding, chairs, ect). We had a suite that was larger with a sitting area, but nothing impressive.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel4workAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Charles La
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 2, 2010

My stay at this hotel was wonderful and I would highly recommend this hotel to business associates, family and friends. Although the recognizable name of Holiday Inn Express already suggests a comfortable stay, this particular site is a step above the rest. I have stayed in many Holiday Inn Express hotels, but was very surprised with the elegant decor througout the site. This hotel not only is selling comfortable rooms and a pleasant night stay, but customer service as well. The entire staff at this hotel was welcoming, helpful and enjoyable. This hotel site is in proximity to some delicious local restaurants that offer local flavor specific to this city. Do not let the word Express fool you. This is a five-star mini hotel. I will be back for the local festivities particular to this region in the fall.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaynellLakeCharlesLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Charles, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2010

All Employees from Housekeeping to desk employees, everyone was excellent and you can tell they were sincere. The hotel is very very clean!

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jf2620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 6 Contributor
260 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed March 20, 2010

My husband and I checked in for a 2 night stay. The lobby and breakfast area looked very nice and the front desk personnel were very friendly. We went to our room and it was a "suite" with a king bed. Very nice and clean. This hotel is very close to Kaliste Saloom Road which is a very busy road and our room was on the front of the hotel close to the road. We could clearly hear the traffic, but we thought we could live with it. We actually went to Wal Mart and bought some ear plugs.
Even with the ear plugs, the traffic noise was still bad - then, the next morning I called the front desk and asked for a room at the back of the hotel. They then told me that the hotel was full with sports teams and there were no other rooms available. THEN the teenagers started coming down the hall yelling and hollering. Don't even think about breakfast - they filled up the breakfast area. We went to the front desk and told them that we were going to check out early because of the traffic noise and the teenager noise. We moved to the Holiday Inn Express on AMbassador Caffery and it is wonderful - set far back off of the road and very quiet.
If you chose the Holiday Inn Express on Kaliste Saloom be aware that if you are given an "odd" number room you will hear the traffic. It is also almost impossible to turn left out of the hotel parking lot due to the heavy traffic.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 17, 2010

There was apparently a convention/contest/something going on for which about 50 young, ACTIVE girls were staying in the hotel. TWICE we had to call the front desk to complain about the noise and thumping & bumping (were they practicing their routines in the room?). They were noisy until about 12:30 am and then starting about 7:00 am. And forget using the elevators or breakfast buffet!! Wish we had been warned so we could have stayed elsewhere! Otherwise, it was a great place.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Lafayette-South

Property: Holiday Inn Express & Suites Lafayette-South
Address: 210 Kaliste Saloom Rd, Lafayette, LA 70508-3804
Phone Number:
Location: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 50 Hotels in Lafayette
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Lafayette-South 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Discover all that downtown Lafayette, Louisiana has to offer at its newest hotel, Holiday Inn Express and Suites, Lafayette-South. You are conveniently located near shopping, restaurants, entertainment and arts. You are just a few miles from University of Louisiana, Cajun Dome, and numerous health care facilities. Getting here has to be fast and convenient. Only three miles from the Lafayette Regional Airport-LFT, you ll spend less time in traffic and more time doing what brought you to Lafayette. Whether you re coming to Lafayette for business or just for fun your room at the Holiday Inn Express, Lafayette-South is your personal retreat. Amenities such as free HSIA executive work desk, plush towels and luxurious bedding mean every night is a great night and every day starts out right. Take a dip in our pool or keep up on your exercise regiment in our fitness center. Breakfast is our treat with our complimentary Express Start breakfast bar featuring a great selection of hot and cold breakfast favorites Points of interest Companies:Chevron USA, BP America, Halliburton, Baker Hughes Hospitals: University Medical Center, Lafayette General Medical Center, Women s and Children s Hospital Universities: University of Louisiana Local Attractions: Zoo of Acadiana, Acadiana Center for Arts, Wetlands Golf Course, Cité des Arts, Children s Museum of Acadiana. ... more   less 
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