I stayed here one night for business and was actually pleasantly surprised by the hotel and the service I received at the front desk. However, the hotel billed me for two nights instead of one. I checked out in the morning after my first night, finished my business in the area, and then returned home. Management claims I requested to stay an additional night at 5 PM, when I was already back in my home state! I tried to resolve the error with Management, but after about 2 weeks and several calls Management informed me they would not be reversing the charge.
Management basically called me a liar. I am stunned at the difficulty I encountered trying to get the charges removed from my credit card. Please be forewarned if you stay here.
- Official Description (provided by the hotel):
- Discover all that downtown Lafayette, Louisiana has to offer at its newest hotel, Holiday Inn Express and Suites, Lafayette-South. You are conveniently located near shopping, restaurants, entertainment and arts. You are just a few miles from University of Louisiana, Cajun Dome, and numerous health care facilities. Getting here has to be fast and convenient. Only three miles from the Lafayette Regional Airport-LFT, you ll spend less time in traffic and more time doing what brought you to Lafayette. Whether you re coming to Lafayette for business or just for fun your room at the Holiday Inn Express, Lafayette-South is your personal retreat. Amenities such as free HSIA executive work desk, plush towels and luxurious bedding mean every night is a great night and every day starts out right. Take a dip in our pool or keep up on your exercise regiment in our fitness center. Breakfast is our treat with our complimentary Express Start breakfast bar featuring a great selection of hot and cold breakfast favorites Points of interest Companies:Chevron USA, BP America, Halliburton, Baker Hughes Hospitals: University Medical Center, Lafayette General Medical Center, Women s and Children s Hospital Universities: University of Louisiana Local Attractions: Zoo of Acadiana, Acadiana Center for Arts, Wetlands Golf Course, CitÃ© des Arts, Children s Museum of Acadiana. ... more less
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