I was very disappointed in this LaQuinta Inns & Suites because of the room given to me and not informing me beforehand what I needed to do. I made this reservation through the 800 number and I told the agent I wanted a non-smoking room but when I arrived, the hotel told me all they had was smoking rooms. I was told that it was first come, first serve and that I had to specify a non-smoking room for Special Requests which is absurd because usually Special Requests are like extra bed, a room by the pool, etc. I was also told that I needed to call in advance to get a non-smoking room but I wasn't sure that was guaranteed either. Luckily, my family didn't have any health issues being around smoking but I went ahead and got the room plus it was a Saturday night and I'm sure other hotels didn't have any rooms. We only stayed only 1 night and we tolerated it! I've made lots of reservations at hotels and this was the first time I encountered this. I also stayed at 3 other LaQuinta Inns & Suites during my vacation as well and those hotels weren't like this location with the non-smoking room policy. I recommend that changes be made about the reservations at this location about the room assignment & policies! I was disappointed that the staff didn't also try to be more accommodating in my concerns either!
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- Also Known As:
- La Quinta New Orleans Airport Hotel Kenner
- La Quinta Kenner
- Kenner La Quinta