We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needs upgrading”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Doubletree by Hilton Hotel New Orleans Airport
Ranked #1 of 17 Hotels in Kenner
Metairie, United States
1 review
“Needs upgrading”
Reviewed May 13, 2014

Stayed at the Doubletree Friday, 5/9/2014. Room was dated and the beds were horrible. Mattress needs replacing. Rooms could have been cleaner but had a dated look so it could have contributed to the dirty feel. Very overpriced at $149.00. Would not stay there again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 27, 2014
Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm sorry that we did not perform better and will definately discuss your comments with our management team in order to improve in those areas where we can. I look forward to serving you again.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

808 reviews from our community

Traveler rating
    295
    255
    135
    83
    40
See reviews for
173
135
50
330
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 12, 2014 via mobile

Room was cool clean and furnished well. Plenty of chargers for all my work devices. Gym was good plenty of machines. But the breakfast was delicious well appointed and scored high on biscuits waffles etc. staff was available eager and pleased to help all around. I am a pilot and have lots of empirical data on hotels. I mean it its a 5.

Stayed May 2014, traveled on business
Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 13, 2014
Please accept my personal thank you for taking the time to comment about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. We will continue to monitor responses like yours in order to improve upon our services and to help better understand what is most important to our guests.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 8, 2014

I travel for business and visit the New Orleans area several times a year. When in town I stay at this hotel for the closeness to the airport, interstate and major road ways that I can use to get around town. I have used the conference facilities and have a wonderful experience with the staff making sure I had everything I needed. Plus you when come to visit you will get a wonderful reception from Darvonn at the guest check in.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 13, 2014
It was wonderful to read such nice comments and positive scores about your most recent stay and especially seeing you mention an associate by name. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kannapolis, United States
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2014

This hotel is just minutes form the New Orleans Airport and was as expected, clean, safe and comfortable. The breakfast buffet offered a large variety of items and every staff member that I encountered were friendly and upbeat. The hotel was very convenient to the highway which made the commute to the French Quarter about 15 minutes.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 13, 2014
Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. Our hotel is wonderfully convenient for those guests not wanting to deal with the hustle, bustle or expense of staying and parking downtown and I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenner, United States
1 review
Reviewed May 7, 2014

Great Hotel with excellent staff. Rooms were extremely clean and quiet. Parking was the only problem but think that was due to Jazz Fest weekend along with KC convention. Overall I was extremely satisfied.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 13, 2014
Thank you for taking the time to provide your feedback about your most recent stay. I will focus on the parking concern you noted in an effort to improve our product for our guests going forward. Thank you once again for bringing the issue to my attention and I look forward to having you again as a guest.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shreveport, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2014

parking was limited (there was none after 8p.m.) Front desk did not have change for $100 bill.Other than these two things everything was good. This is an average hotel in New Orleans where the competition is strong.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 13, 2014
Please accept my personal thank you for taking the time to comment about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. We will continue to monitor responses like yours in order to improve upon our services and to help better understand what is most important to our guests.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murray, United States
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 6, 2014

I think this was my second time staying here. The hotel is conveniently close to the airport and shuttle service is reliable, but the property is a bit tired. I do stay at Hilton brand hotels when I have the chance - when I'm in the area again I might try the Hilton. Also, when I asked the Hilton shuttle driver if he was also servicing the Doubletree, he told me "sorry, this is the Hilton." Like I don't know they're different brands under the same umbrella? Maybe ownership differences get in the way of shared transportation, but it seems to me substantial saving could flow to both properties if they shared transportation responsibilities.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 13, 2014
Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and appredite the suggestions about our shuttle service. I hope that you will allow us the chance to serve you again should your travels bring you back to this area.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Kenner
0.2 mi away
Crowne Plaza Hotel New Orleans Airport
0.5 mi away
Radisson Hotel New Orleans Airport
0.2 mi away
La Quinta Inn & Suites New Orleans Airport
Show Prices
Show Prices
Show Prices
2.1 mi away
Hilton New Orleans Airport
3.2 mi away
Holiday Inn Express Hotel & Suites New Orleans Airport South
2.2 mi away
Hilton Garden Inn New Orleans Airport
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton Hotel New Orleans Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Hotel New Orleans Airport

Property: Doubletree by Hilton Hotel New Orleans Airport
Address: 2150 Veterans Memorial Blvd, Kenner, LA 70062-5427
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 17 Hotels in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel New Orleans Airport 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport (MSY). Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well. Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay than the DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Hotels.com, Expedia, Cancelon, Travelocity, Hotwire, TripOnline SA, HotelQuickly and getaroom.com so you can book your Doubletree by Hilton Hotel New Orleans Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing