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Doubletree by Hilton Hotel New Orleans Airport
Ranked #1 of 17 Hotels in Kenner
University Place, WA, United States
2 reviews
“Great Stay”
Reviewed May 26, 2013

Stayed at this property with another couple for a weekend in The Big Easy. Busy days then back to the hotel for poolside chillin before going out. The airport shuttle, hotel staff and warm cookies were aces. Restaurant and decor were mediocre. All in all a great home base for our stay and we would stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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772 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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English first
A TripAdvisor Member
Reviewed May 17, 2013

Travelled to New Orleans for work and used their airport parking while I took a weekend home. On my return since I arrived late decided to stay at the Doubletree. Airport shuttle picked me up prompted. Checked in at the front desk in less than 3 minutes. Relaxing in my room 30 minutes after landing in New Orleans.

  • Stayed May 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, United States
1 review
Reviewed May 15, 2013

Exceptional customer service. Reasonably Quiet. Good value. Free Parking. Good Security. Nice Pool. Room was clean. Incredibly comfortable King-Sized bed! Exceptional customer service. Reasonably Quiet. Good value. Free Parking. Good Security. Nice Pool. Room was clean. Incredibly comfortable King-Sized bed!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Geza B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
Reviewed May 15, 2013

The Double Tree at New Orleans airport appears to be an older hotel, but most in the area seem this way. As expected of Double Tree, the check in was prompt and the staff very friendly and enjoyable. The room was very clean on the surface, however, there was a lingering mildew scent, as if a large amount of water had been spilled on the carpet and not properly cleaned in a timely manner. Considering the close proximity to the NO airport, the planes did not bother me much during my stay. It is also located conveniently close to I-10. Will I stay at this hotel again, it's very likely. However, I will try a couple of the hotels in the area to see how they compare before returning.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Philup M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
188 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 13, 2013

Since this hotel converted to Doubletree brand a few years back, I have stayed a handfull of times due to location close to MSY airport and close to I 10. The property, which was a aging Radison prior, had made many improvements including carpeting, some furnishing and grounds. The improvements apparently continue as there appears to be work on parking lots. Parking in front is limited which is a pain because back lot parking is a further walk and not as appealing. At night, I would take extra care. If you don't have a car, they do offer a reliable airport shuttle which is nice. The staff are friendly. The restaurant could really be something special if they tried to promote it more for locals, The breakfast buffet, which is overpriced for those who have to pay, is overall good. With honor status, I don't pay for it but I doubt i would pay for it if I had to.
Rooms still need some improvements but are a lot better. Rooms can be a bit small compared to newer properties, but they can't help that.

A nice play to stay and I will continue to do so.

  • Stayed May 2013, traveled solo
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Helpful?
Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 13, 2013

The hotel shuttle doesn't run on time. The beds are not the Sweet Dreams bed as advertised. Instead it was a broken Sleep Number bed. Hotel bar staff was rude and inconsiderate and the food and drinks were overpriced and mediocre (even for hotel food).

  • Stayed May 2013, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Stephanie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review, May 15, 2013
We appreciate the insight you provided regarding your recent stay at our hotel. I understand from your review that you were not entirely satisfied with your visit and we came up short of delivering a hospitality experience consistent with your expectations. Please be assured that your review will be taken into consideration so that we may improve our guests’ in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality you anticipated.

Again, thank you very much for your review and we sincerely hope that you will provide us a future opportunity to regain your confidence while visiting our hotel.

Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
85 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 5, 2013

I stay here on business as it is very close to the airport, the hotel is ok nothing spectacular as the age is beginning to show. The staff was friendly and nice as always. If its a short stay and you get a corporate rate no worries, but if I was not getting a corporate i would choose another hotel due to age. The pool area and fitness room are nice.

  • Stayed April 2013, traveled on business
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Helpful?
Thank Mrm2u2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel New Orleans Airport

Property: Doubletree by Hilton Hotel New Orleans Airport
Address: 2150 Veterans Memorial Blvd, Kenner, LA 70062-5427
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 17 Hotels in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel New Orleans Airport 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport (MSY). Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well. Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay than the DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson

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