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“Very pet friendly” 4 of 5 stars
Review of Hilton New Orleans Airport

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Hilton New Orleans Airport
Ranked #4 of 14 Hotels in Kenner
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very pet friendly”
4 of 5 stars Reviewed August 3, 2014 via mobile

Pros:
Great hotel staff;
Clean rooms;
Very close to Airport terminal( it is just across the street);
Very pet friendly.
Cons:
The rooms are a bit dated;
The sports bar is not well run, the staff was trying to be helpful, but did not appear to be trained well;

My wife suggested that we stay here since she had stayed here before on business. I was skeptical, thinking it would be a typical airport hotel. I was pleasantly surprised. The staff was very friendly and helpful. The room was clean and comfortable, although it had dated decor. I would not hesitate to stay here again.

Stayed August 2014, traveled with family
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Hilton New Orleans Airport, responded to this review, August 8, 2014
Dear Michael B,

Thank you for your review. I am glad you found our location convenient, your accomdations clean and comfortable and our staff friendly and helpful. We are always working to improve our property in order to stay ahead of our competition and will embark on renovations to our Lobby and guest rooms in the near future. We look forward to your next visist so that you may see the progress we have made. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed August 2, 2014

A free shuttle is available 24/7 to take guests to and from the airport. Large rooms and bathrooms, helpful staff, and not even a half mile from takeoff. Best part is on-site parking for your vehicle the whole time you're away.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 810maram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review, August 4, 2014
Thank you for taking the time to provide positive feedback regarding your stay at The Hilton New Orleans Airport. We are delighted that you found the hotel’s on-site parking the best part of your stay and took advantage of our complimentary on-demand shuttle service to get you to the airport.

We appreciate you taking the time to post and hope to see you on your next visit to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Convent, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 28, 2014

Never recommend this hotel. Bad attitude from front desk. Television did not work. Had to stay in handicap room. only one towel. rusted hand rails. Waited forever to have someone pick us up at the airport. Do not stay there. Holiday Inn Express down rood much better.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Terrell V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Hilton New Orleans Airport, responded to this review, July 29, 2014
Dear Terrell V,

Thank you for sharing your feedback. I sincerely apologize for the disappointment you experienced from your stay. I have shared your comments with our Team and we will continue to use it as a training tool to better improve our services. I also encourage you to ask for the Manager on Duty or General Manager at any time during your stay so that we may make things right. We want you to have the most enjoyable stay possible and nothing less than that should be accepted. Please consider giving us another try the next time you are visiting our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new orleans, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 28, 2014

room was terribly outdated and the air conditioning system was awful. I thought that since it was a Hilton property it would be great, as i always choose Hilton in my travels. I won't stay there again. ever.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Bryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Hilton New Orleans Airport, responded to this review, July 29, 2014
Dear Bryan T,

Thank you for taking the time to share your feedback from your stay. I sincerely apologize for the room issues you experienced. We continually make updates to our property throughout the year and we are about to embark on major renovations for our hotel. I hope that you spoke to a member of our management staff during your stay so that we may isolate the issues you described as to not affect future guests. Again, my apologies and thank you for reviewing our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas, United States
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 27, 2014

My boyfriend and I stayed a night in New Orleans before our Cruise departed the next day. The hotel was pretty roomie. We had a huge King Size Bed. The room was really clean. We had a nice outside view. It was on a very quiet floor and had the best sleep there.

The hotel provided transportation to the Cruise port at no cost to us which was an added plus! Hotel Staff at the desk were very helpful and took care of our every need and we got a great price on our travel website! We will definitely stay there again! Thanks Hilton!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lydia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review, July 29, 2014
Thank you so much for the positive feedback from your stay at the Hilton New Orleans Airport.

We are delighted you enjoyed the king size bed and had the best sleep before departing for your Cruise. Also, so happy that you both liked our Sleep and Sail Package which does include complimentary shuttle transportation from the airport to the hotel and complimentary transportation from the hotel to the cruise port – so you have nothing to worry about except your Cruise Vacation!

You are most welcomed and we hope to see you at the Hilton New Orleans Airport next time you are in New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
118 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 24, 2014

Gave hotel another chance after a not so great stay and I was very happy with the stay. As before the staff was friendly and very knowledgable. Check in and out was wonderful and the I can't say enough about the support at the front desk. Rooms are showing a little age but I was very happy with my room. Very clean and well kept, and no smoking room issues. Look foward to next stay.. Airport is direcly across the street so access is only minutes away.

Room Tip: Higher floors away from any smoking rooms.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank familyoffive106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review, July 29, 2014
Thank you so much for giving the Hilton New Orleans Airport another chance. We are delighted to learn that this visit was a much better experience.

The attitude and knowledge of our staff is most important to us as they really make a difference when a guest is selecting one hotel from other and it is refreshing to learn that our staff did a wonderful job.

Customer feedback is valuable and we appreciate you taking the time to write. We look forward to seeing you next time your travels bring you to New Orleans. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, United States
1 review
4 of 5 stars Reviewed July 23, 2014

Nice stay..was able to book hotel the same day without to much of a hassle. Room was a nice size, bathroom was clean, and the restaurant was really good. Only thing I did not like is that there was issue with checkout where they did not read the special requests I placed and hotel staff was not communicating with each other where I was double charged. If that would have not happened then it would of been a wonderful stay

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anesha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Hilton New Orleans Airport, responded to this review, July 29, 2014
Dear Anesha J,

Thank you so much for your review. I am very glad you found your room clean and spacious and our restaurant to be really good. I am sorry for the discrepancy at checkout but glad it was resolved quickly. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans Airport

Property: Hilton New Orleans Airport
Address: 901 Airline Dr, Kenner, LA 70062-6922
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 14 Hotels in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton

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