I reserved a room through Hilton directly. My confirmation receipt says 1 Room: 1 Adult Non-Smoking Confirmed. On the preference side, the non-smoking comment is repeated. I arrived at the hotel and they did not have a non-smoking room. When I pointed out my confirmation, I was given a dead pan stare from a woman who, when asking another woman at the desk, got shrugged shoulders. I did check out the room and it was FOUL smelling. I stayed elsewhere and deadpan woman said the manager would call me the next day. He never did. Nor did he respond to two more messages. I am not in the process of contacting the manager through the corporate office. I can't believe this from a Hilton!
I can understand if it was a 'preference' only, or if I'm staying at a road-side $40/night place, but Hilton should be better than this.
- Official Description (provided by the hotel):
- The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com and Priceline so you can book your Hilton New Orleans Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton New Orleans Airport Hotel Kenner
- Hilton Hotel Kenner
- Hilton Hotel New Orleans Airport
- Hilton Kenner
- Kenner Hilton