We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“I expected more” 4 of 5 bubbles
Review of Hilton Garden Inn New Orleans Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton Garden Inn New Orleans Airport
Ranked #6 of 17 Hotels in Kenner
New Orleans, Louisiana
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“I expected more”
4 of 5 bubbles Reviewed July 30, 2014

When I think of Hilton Garden Inns I think of something a bit more upscale than the normal Hampton Inns or the like, so when I reserved a room for a 3 day stay while in town on business, I expected great things. I really just found it good. I reserved a King bedroom, but only got 2 queen beds. There was no explanation given by the receptionist. The room itself was fine besides the thin walls, as I was easily able to hear the TV in my neighbors room one evening, and on the next evening I heard all sorts of thudding and bumping from other rooms as well. I get that this hotel recently underwent renovations, and indeed, it looks nice, but it just didn't exceed my expectations.

  • Stayed July 2014, traveled on business
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Josh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

578 reviews from our community

Traveler rating
    224
    149
    105
    58
    42
See reviews for
157
110
33
186
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Raleigh, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 30, 2014

Stayed in July 2014. Great place, very nice staff - prompt and professional. Clean room and good breakfast and coffee. Internet access was OK, so if you are going for business and do a lot of email bring some patience.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 30, 2014

Nice Hilton Garden Inn on Lake Ponchartrain. Went to a Steely Dan concert in New Orleans. Stayed in Kenner instead of going downtown, for the price, and convenience of free parking. Enjoyed the stay! This was my second visit to the same hotel. I'll stay there again.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 24, 2014 via mobile

My wife picked this location it was close to a friends wedding we attended this weekend and the hotel recently underwent renovations and it looks very nice. Clean, Professional appearance and family atmosphere about it located on the beautiful lake Ponchatrain.rooms and lobby were clean neat. Looking forward to staying there anytime.

Earl and Candice Wright
Pensacola Fl

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Earl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
2 reviews
4 of 5 bubbles Reviewed July 15, 2014

Its located further from the airport than it seems. When I called the front desk after arriving in MSY it took 20 minutes for the free shuttle to arrive and 20 minutes to get to the hotel. The service and value made up for the location in my opinion. Overall a fine stay.

  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockledge, Florida
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed July 10, 2014

I arrived one hour before normal check in time, I am a Diamond Hilton member and asked to check in only to be told no rooms are ready. I queried this as it was 2 pm only one hour early and was very rudely answered by the front desk manager. I told her she should get a new attitude or new job to which she took objection and called the POLICE!! There where two of us and when we where interviewed outside the hotel the policeman thought that we had no reservation and was annoyed at being called to a none event. On top of this I booked a 6 am early call to catch my next morning flight and this was ignored, fortunately I woke myself but it could be disasterous for me after 26 days traveling. Beware when using this location.

Room Tip: Look for another hotel at the airport or do not arrive earlier than 3 pm unless you want to meet the...
See more room tips
  • Stayed June 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Johnv1231939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed July 7, 2014

Excellant stay at the Garden Inn. Hotel is located in a convenient area of Kenner and next to the Ponchatrain. For those of you concerned about the proximity of the airport, no fear! Other than watching jets come in from the pool area, you never knew they were there while in the room.

  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 680christih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kenner hotels
2.1 mi away
Crowne Plaza Hotel New Orleans Airport
4.1 mi away
Hilton New Orleans Airport
2.2 mi away
Doubletree by Hilton Hotel New Orleans Airport
Show Prices
Show Prices
Show Prices
2.4 mi away
La Quinta Inn & Suites New Orleans Airport
2.3 mi away
Comfort Suites New Orleans Airport
2.3 mi away
Radisson Hotel New Orleans Airport
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn New Orleans Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn New Orleans Airport

Property: Hilton Garden Inn New Orleans Airport
Address: 4535 Williams Blvd, Kenner, LA 70065-1449 (Formerly Hotel Kenner )
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 17 Hotels in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Hotels.com, Priceline, Travelocity and Odigeo so you can book your Hilton Garden Inn New Orleans Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing