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“This time a family trip” 3 of 5 bubbles
Review of Hilton Garden Inn New Orleans Airport

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Hilton Garden Inn New Orleans Airport
Ranked #3 of 17 Hotels in Kenner
Orland Park, United States
Level Contributor
3 reviews
3 hotel reviews
“This time a family trip”
3 of 5 bubbles Reviewed November 23, 2013

This hotel was fine. They are remodeling so after they are done I am sure things will be better. Nothing negative They did provide us breakfast free because of the remodel and they had not restaurant so set up in a banquet room which was fine. They ran out of food and we had to sit and wait about 10 minutes before it came out. they should start preparing when it is 1/2 gone due to they had what looked like a large volleyball tournament teams staying in the hotel. I was hoping for oatmeal like they have at other Hilton Garden inn but here they serve grits. Thank you Lsweeney

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, November 27, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. I am sorry you did not get to enjoy the oatmeal as we are alternating days between grits and oatmeal but once the renovations are complete on the restaurant and lobby we will have both oatmeal and grits on our buffet. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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627 reviews from our community

Traveler rating
    250
    159
    112
    60
    46
See reviews for
173
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206
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Japanese first
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  • Any
English first
Chicago, Illinois
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed November 23, 2013

As a frequent traveler, staying at Hilton properties is typically the last thing I have to worry about because of the consistency of the products. However, this location is not even up to "average" standards. As mentioned here, the hotel is under renovation and it would have been nice to be aware of that prior to my arrival. The "front desk" staff was not concerned and claimed that it was clear in my reservation confirmation and on their website. Neither of which were true. The room was not functional and I skipped the typical HGI breakfast (which is always great) because the offering was not edible.

Room Tip: Go someplace else at least until the renovation is complete.
See more room tips
  • Stayed November 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dbigjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, November 27, 2013
Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We are currently renovating the entire hotel and was offering complimentary breakfast due to the restaurant not being open for full service. All rooms will be newly renovated and we hope to be complete by December or January. We do hope you will give us another chance if you are ever in our area again. If you do come to our area again and would like a reservation please contact me personally I would love to be able to help you.
Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 22, 2013

No where near HGI standards! The hotel was under major construction. We were not made aware of the magnatude of the renovations durning the resavation process. Almost half of the parking lot was blocked off for construction purposes. The lobby was totally closed and you had to walk through the lawn to get to a meeting room to check in. The noise above my room and in the hallway was so loud that I could not work. The food was an absolute joke. The staff did not show any concern for the situation. No one ever mentioned to me that they were sorry for all the mess and trouble. Also, my mattress was so old that I felt like I was sleeping in a valley. The comode would only flush if you held the flusher down the entire flush cucle. The coffee maker in the room would not work. I won't be back!

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank B6539BQjohnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, November 27, 2013
Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members.
We do hope you will give us another chance if you are ever in our area again once renovations are complete. If you do come to our area again and would like a reservation please contact me personally I would love to be able to help you.
Warmest Regards,
Amy stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 21, 2013

This hotel has awesome location and keeps up to the Garden in reputation. There is some renovation rufflings around and that should make the hotel great. The bed was just perfect. Internet connection is in the "Temp" mode, but that is also due to renovation. Hotel staff are just great.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank NextTrip00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, November 27, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, United States
1 review
4 of 5 bubbles Reviewed November 19, 2013

Only stay one night rooms were clean .very close to the casino. Lobby was under contraction but check out and check-in went smooth in the make shift location.The young lady that pick us up from the airport in the free shutter bus was very informant she was also very helpful .my sister wanted to play bingo and she found her one close by to go to .I am sorry i dont remember her name but she was a gem .Breakfast was free because of the construction going on and it was ok

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Phelisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, November 27, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. i am glad the shuttle driver was able to find a place for your sister to play bingo. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Level Contributor
118 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

I would have given them a 5 except for the fact they don't mention on their website they are remodeling and a major remodel it is.

A new lobby, restaurant, a refurbished pool and guest rooms.

They were quiet during sleep hours but during the day not so much. The front desk has been moved to a meeting room but the staff does everything to make your stay good. You can still get room service but breakfast is just the buffet.

Over all it was a good stay, they just need to note on the website that they are remodeling.

One other thing, they are 4 miles from the airport, is that really make them an airport hotel?

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JRH-McTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, November 18, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. Our renovations will be going on through the end of the year. We hope you will come back for another visit soon.

Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nashville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 12, 2013

I went for business and I was put in a smoking room. It smelled pretty bad in the bathroom. Next time I will make sure to be put in a non-smoking room. The staff was very friendly and nice and welcoming.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Abbey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, November 18, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. I would like to apologize for the room smelling of smoke as we are 100% nonsmoking. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Orleans Airport

Property: Hilton Garden Inn New Orleans Airport
Address: 4535 Williams Blvd, Kenner, LA 70065-1449 (Formerly Hotel Kenner )
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 17 Hotels in Kenner
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn

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