We got this room for a good price on Priceline, and the room itself was better than I expected after reading the reviews on Tripadvisor. We were picked up by the shuttle at the airport the day we checked in, after a reasonable wait time. We put our names on the list for the 5am shuttle the next morning. We had dinner in the hotel restaurant that evening, with decent food and prices. All things seemed to be gonig well. Until we got up at 4am, preparing to catch the 5am shuttle. The shuttle only runs once an hour at the top of the hour. Once we arrived in the lobby we were told the shuttle was full and there was nothing that could be done about it - our only option was to call a taxi. There were 5 or 6 of us total in that situation. The staffperson in reception was unhelpful and rude. I'm not sure how the other folks ended up getting to the airport, but we ended up paying $20 for a cab - splitting the fare with another stranded guest. No longer such a good deal! I understand that this property is becoming a Hilton Garden Inn again -- hopefully Hilton can improve the service. Not much of an airport hotel if you can't get to the airport using the shuttle.
- Official Description (provided by the hotel):
- The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more less
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- Also Known As:
- Hilton Garden Inn New Orleans Airport Hotel Kenner
- Hilton Garden Inn Kenner
- Hilton Kenner
- Kenner Hilton Garden Inn