We stayed at the Kenner Hotel on Sat Dec 30th and it was the worst stay at a hotel that we have ever had.
We booked our room directly with the hotel and paid for a KING bed, NON smoking with complimentary breakfast and newspaper.
What we received was a room with two double beds, SMOKING and had to pay for our breakfast due to a change in “policy“ and no newspapers in sight.
We didn’t receive anything that we reserved except a simple roof over our head. I asked to be moved to another room – or at least to a NON SMOKING and was told that they were booked solid for the night. The room we got was the most disgusting room I’ve ever stayed in and would have absolutely left had it not been 12:15am by the time we got there. It smelled like someone had just smoked a full pack of cigarettes in our room - it was vile and made it hard to fall asleep. It was December and we had to open the windows to help air the place out. It didn’t help much.
I am dumbfounded how any hotel can take a reservation for what we booked and not fulfill it in any way.
I sent a review directly to the hotel to give them a chance to make good on the bad reservation and have not received any response. Great business model!
- Official Description (provided by the hotel):
- The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more less
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- Also Known As:
- Hilton Garden Inn New Orleans Airport Hotel Kenner
- Hilton Garden Inn Kenner
- Hilton Kenner
- Kenner Hilton Garden Inn