Two days before returning to New Orleans on a late flight, I called the hotel to ask them to ask the shuttle driver to delay his last departure at mid-night for just a few minutes as our flight was to arrive around 11:45 p.m. and we would need time to get our luggage and get over to the pick-up center. We actually landed a few minutes ahead of schedule and called immediately to let them know we probably wouldn't be delayed after all. When the receptionist at the front desk answered, she said the driver had already gone home for the night. I informed her of my conversation with another clerk two days earlier, and she told me that she had seen the note and that she was about to clock out and come get us herself. I told her we'd catch a cab, but she insisted on coming to get us and take us to the hotel. We gave her a nice tip, but she also went into the hotel to assure us of a top floor room since we'd had kids in the room above us prior to our outbound trip, for which we had a 5 a.m. wake-up call. I have high regard for such great customer service and will stay there again in a heartbeat. The rooms were spacious, comfortable, affordable, and very clean. The owners should be proud of their staff; especially Joette who came to get us after she got off duty.
- Official Description (provided by the hotel):
- The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more less
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- Also Known As:
- Hilton Garden Inn New Orleans Airport Hotel Kenner
- Hilton Garden Inn Kenner
- Hilton Kenner
- Kenner Hilton Garden Inn