I walked in to check in after a 2 hour flight and getting my rental car. First impressions are very important. As stated no one was at front desk at 8:30pm. Then minutes later a young guy opens this door from the outside. He says i quote...are you in a hurry or can i finish my cigarette. I thought WOW. Remember i am a business traveler and stay in Hotels 15-18 nights per month. I do not stay in posh properties mostly 3 star midscale hotels to stay within my companies parameters. While i was there the toilet ran constantly. The positive it was quiet and the bed was comfy. This hotel needs some TLC. I would also recommend training employees to be more respectful of their guest. And finally fire the young guy at the front desk or get him the Dale Carnegie How to win friends and influence people as a gift. You are in the customer service business, act like it.
- Official Description (provided by the hotel):
- The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more less
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- Also Known As:
- Hilton Garden Inn New Orleans Airport Hotel Kenner
- Hilton Garden Inn Kenner
- Hilton Kenner
- Kenner Hilton Garden Inn