The hotel itself was very nice and I enjoyed the convenience of being so close to everything. However, I was very disappointed with the way I was treated by management. I am with the Cole Bros. Circus and I am bringing the circus to the Civic Center here in Houma. I will be in Houma for 26 days and had planned on staying at the Ramada the whole time. I offered cash upfront for my entire stay, but they denied me the convenience of a downstairs room. The sales manager told me that I had to be on the second floor. I asked her if they had an elevator, in which she answered that she did not. I asked for a dolly or cart to move my belongings in and she said she didn’t have any of those either. I explained to her that I had too much to carry, and without an elevator or a dolly to move my belongings I definitely needed the first floor. I even offered her and the staff complimentary tickets to the circus. She still denied me a downstairs room and then went on to say that if I wanted a downstairs room, I needed to talk to the GM. I called the GM twice the next morning and left messages. I even stayed in my room until checkout time (12:00 Noon) waiting for her call back and she never returned any of my calls. When I checked out on the morning of Sept. 27, I told all this to the desk clerk and she seemed surprised that they would treat me this way. I told her either they didn’t want my business or they didn’t believe in giving good customer service. There are just too many hotels in the area for them to act like this. I am still in Houma, LA and staying at the Howard Johnson for the next three weeks. The hotel I am staying at now may not be as nice as the Ramada, but the customer service is far superior. It is now Tues. morning Oct. 1, (4 days later) and I have yet to receive a return call. In this day and age with the economy the way it is, it is totally unacceptable for businesses not to be more customer friendly.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Wyndham, Priceline, Travelocity, Hotwire, Expedia, Orbitz, Cancelon, TripOnline SA, HotelsClick and HotelQuickly so you can book your Ramada Houma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Inn - Houma Hotel Houma
- Houma Ramada