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“Less Than Steller”

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La Quinta Inn & Suites Houma
Ranked #5 of 19 Hotels in Houma
Certificate of Excellence
Reviewed July 24, 2013

The good parts our stay at the LaQuinta in Houma were the spaciousness of our room, the friendliness of the front desk staff (especially Belinda) and the close proximity to our reunion destination in Thibodaux, LA. Unfortunately the bad parts were far more numerous. My request when booking our rooms for our three family rooms to be close together was ignored. We were relocated to the second floor when I mentioned the request. Upon opening the door to our room, we were greeted by the musty smell of stale smoke. If not for a room refresh spray that I brought from home, it would have been unbearable. My daughter's family had to change rooms because of the smell of mildew in their room. The first morning we were encountered a huge cockroach in the bathroom. My husband was able to smash the roach which left a bloody smear on the bathroom floor. That smear was still there when we checked out three days later. The bathroom floor was not mopped during our entire stay. Our dirty towels and washcloths were removed, but not replaced, requiring a call or trip to the front desk - daily. The handle on our toilet broke and was not repaired. As we were checking out, I was told we were supposed to be moved to a different room, but no one contacted us with this information. The breakfast food was ok; however, the attendants were unfriendly and not helpful. When I asked for honey or jelly for the biscuit, I was told that there was peanut butter and nothing else. Biscuits with no jelly?!? Actually it was the surley nature of the reply more than the lack of jelly that bothered me. I am likely to return to the Houma/Thibodaux area in the future, but I will NOT be returning to the LaQuinta!

Room Tip: Go to the Hampton instead.
  • Stayed: July 2013, traveled with family
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1  Thank Gayle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean S, General Manager at La Quinta Inn & Suites Houma, responded to this reviewResponded July 27, 2013

Dear Gayle T,

Thank you for sharing your experience with us, we appreciate your honest feedback and work towards correcting all of the following concerns you mentioned. Our goal is to have every guest experience be as enjoyable and accommodating on a consistent basis. We conduct monthly meetings and I will share your experience with my team, to remind us we still have some improvements to make overall.

Hospitably Yours,
Sean Stevens
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (169)
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116 - 122 of 169 reviews

A La Quinta traveler
West, Mississippi, USA
1
Reviewed July 16, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sean S, General Manager at La Quinta Inn & Suites Houma, responded to this reviewResponded July 26, 2013

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Reviewed May 13, 2013

We had to travel to Houma for a funeral. The front desk staff were very friendly and provided us with valuable information on places to eat. The rooms we nice and clean. The AC kept really cool. This is a really nice place to stay when visiting Houma.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with La Quinta
1  Thank qued99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean S, General Manager at La Quinta Inn & Suites Houma, responded to this reviewResponded May 14, 2013

Dear Quesd99,

We appreciate you taking the time to express your accommodation experience during your recent stay. Were glad everything was fine if your ever back in the Houma area we would be glad to host your future lodging needs.

Thanks again for being a La Quinta guest!

Sincerely,
Sean Stevens
General Manager

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A La Quinta traveler
Bay City, Texas, USA
11
Reviewed May 12, 2013

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with La Quinta
1  Thank A La Quinta traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sean S, General Manager at La Quinta Inn & Suites Houma, responded to this reviewResponded May 13, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 10, 2013

My 11-day stay was more like being in a bed-and-breakfast than a national chain. The room was large and well-equipped for business and relaxing. Staff was friendly and always eager to help. (The general manager had some great local restaurant suggestions.) Housekeeping was consistently thorough. (Extra towels on request.) The property grounds were spacious, well-landscaped and suitable for strolling.

Altogether, it was a real home-away-from-home lodging experience and a super value!

A few minor quibbles: Despite weather in the eighties, the pool wasn't open (and won't be until Memorial Day). Minor room maintenance (involving plumbing) was never fixed properly.

On the whole, though, the room was great, the stay uneventful, the people bayou-friendly. What a value!

  • Stayed: May 2013, traveled on business
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Review collected in partnership with La Quinta
1  Thank DalTx214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean S, General Manager at La Quinta Inn & Suites Houma, responded to this reviewResponded May 12, 2013

Dear DalTx214

I'm glad the staff and I were creating a lasting hospitable experience during your stay. We take great pride and reading our guest reviews as we use it as a guide for self improvement.

Sorry to hear that there're issues that were not resolved during your extended stay properly, but rest assure that I will work more closely with maintenance to correctively fix reported items directly or have an professional come out to repair it on our behalf.

Thank you for being our guest and we hope to host your future stay if your ever back in the Houma area.

Sincerely,
Sean L. Stevens
General Manager

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Reviewed April 22, 2013

This is my hotel of choice when traveling to the wife's hometown. Nothing too fancy, but a clean hotel at a reasonable rate. The staff is consistently friendly and flexible. Breakfast bar is adequate, but nothing fancy.

Room Tip: Remember La Quinta is a pet friendly chain so you may want to ask for a room on a pet free floor.
  • Stayed: April 2013, traveled with family
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Thank bobrobert72076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean S, Manager at La Quinta Inn & Suites Houma, responded to this reviewResponded May 1, 2013

Dear Bobrobert72076,

Thank you for sending in a response regarding your frequent stays at our property, we truly apreciate you taking the time to enlighten us on some continuous improvement we must make moving forward.

It's great to receive feedback from our valued guest and we look forward to your return to Houma soon!

Sincerely,
Sean Stevens
General Manager

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A TripAdvisor Member
Houston, Texas, USA
11
Reviewed March 19, 2013

What a great value!!! Large Room with King Bed, separate sitting area, in-room fridge and microwave, conveniently located, complimentary breakfast, nice workout room and pool, all for under $80/night. Why spend $120 or $140 to stay at the Hampton or Holiday Inn? In Houma, LA, you can't beat the La Quinta.

  • Stayed: March 2013, traveled on business
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Review collected in partnership with La Quinta
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean S, General Manager at La Quinta Inn & Suites Houma, responded to this reviewResponded April 18, 2013

Dear Guest,

We appreciate your kind words regarding your recent stay at our location. We try our best to do whatever it takes to make every guest stay enjoyable and memorable as possible. Our team takes great pride in your words and look forward to continuing to deliver great service and accommodations to all our future guest.

Takes again for your strong recommending words of praise to our property and team it's greatly appreciated.

Respectfully Yours
Sean Stevens
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Houma

Address: 189 Synergy Center Blvd, Houma, LA 70360-1765
Phone Number:
Location: United States > Louisiana > Houma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Houma
Price Range: $66 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Houma 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Pets stay free of charge. ... more   less 
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Also Known As:
La Quinta Inn & Suites Houma Hotel Houma
La Quinta Inn And Suites Houma
La Quinta Houma
Houma La Quinta

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