We have stayed here before, as a family, and had a nice experience. The hotel is very nice and clean but that not where my complaint lies. We had spent a nice evening and laid down about 10:30. About 11:15, we awoke to loud talking and laughing. I should explain that this hotel is built around the swimming pool. I looked out the peephole to see about 25 or 30 people, standing around, laughing, drinking and hanging out right outside our door. Now, the signs all say that the pool area closes at 10:00 and as much as I myself like to have a good time, I did have a child in the room. After about 15 minutes of them getting louder, my husband called the front desk and asked that someone come and ask them to quiet down. As I am a nosy person, I watched (thru the peephole again) as the so-called Security came, spoke to someone standing outside our door and proceded to tell them that they needed to be quiet and then obviously told them that we were the ones who called, because people started pointing at our door and saying "This room called security on us!". I watched as adults and children pretended to kick at our door and then procede to talk even louder! After about 30 more minutes and after begging and my daughter crying for her father not to go outside, we called again. Security (and I use the term loosely) came back, spoke to someone and I then heard someone say "Let's just move down, they're the only room complaining." They did move and it did get quieter, until about 1:30, when 3 totally different guys decided to hang by the pool and talk and drink loudly. I could not stop my husband that time and he went out and spoke with them and they did leave. Now don't get me wrong, I like to have a good time as well as the next guy but have a little respect for other people. But my biggest complaint is that I feel like the hotel put my family at risk by telling those people which room called. They should never have done that! My daughter was crying and she was scared! And when my husband complained the next morning, the lady could have cared less. And she said the owner would be calling me but I have yet to hear anything. It's really a shame because it is a very nice hotel, but we won't be back.
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- Also Known As:
- Best Western Plus Westbank Hotel Harvey
- Best Western Harvey
- Harvey Best Western