We booked a baby shower here a couple of weeks ago and it was the worst experience EVER. We were only in the building for 5 hours or so and by the time we left the mother to be was almost in tears. They rented us a room, that included tables, chairs, table clothes, ice, and the ice bin. Upong arrival, nothing was set up, the room was empty!! Despite the numerous phone calls to confirm exactly what was included. There were so many calls made because there is a horrible language barrier, the owners barely speak English. Which could have led to some miscommunication, but when the owners were confronted, they were RUDE and unprofessional. They showed no concern, no customer relations, and they never once offered to make things easier. Even when the grandmother asked for the table clothes they told her to go to the laudry mat and get them if she wanted them!! These people should not be running anything dealing with the public. The pool was molded, the conference rooms were dirty, the bathrooms were nasty and didn't have soap or paper towels. The entire hotel smells like smoke, despite that its non smoking. I have never experience such an upleasant transaction with hotel owners or workers. I will NEVER recommend this place.
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- Also Known As:
- Rockwood Hotel Hammond