We stayed for one night at the Best Western University in an “over-sized” king room. I am completely baffled how this hotel ever rated four stars….The most I can muster is three-if one could award half stars, I would really rate this property a 2.5.
Our first room sported an outdated color scheme and an elevated tiled section with a table and chairs. The bathroom appeared dirty; we tried to wipe the floor but the stains did not come up, suggesting they are permanent. There were no bath towels in the bathroom upon arrival. The overall ambiance was dingy and “tired.” The room would not lock, so we asked to move to another room.
I would classify the staff and customer service as “neutral,” not remarkable, but not horrible either. Our new room was a renovated accessible room with a roll-in shower and tub bench. The “renovation” consisted of new paint, fixtures and laminate flooring-all low quality. The hotel brags about the “new” mattresses. I don’t know the birthdate of our mattress, but I can confirm it was hard and the sheets and blankets were thin and scratchy. All towels were thin and worn. The air conditioner was functional at best-we slept poorly due to the heat and humidity throughout the night.
The hotel is in a geographical area close to I-55. There are several chain restaurants and gas stations close by. We selected this hotel over other properties because of the higher Trip Advisor rating. I would NOT recommend this hotel. I didn’t feel comfortable in the geographical area: all rooms are accessed from the exterior of the building and the surrounding area was commercial and run down. In summary, although functional, the room and service were mediocre at best and for the price, we have stayed at nicer, cleaner and more geographically desirable properties in Hammond.
- Official Description (provided by the hotel):
- We welcome you to the Lexington Inn Hammond where our property has been newly renovated for 2013. All our guest rooms include a 37" LCD flat screen TV with HBO and ESPN, complimentary Wi-Fi and secure hard-wired internet access. Additionally, each room has a microwave, mini refrigerator, coffee maker and free full hot breakfast every morning. Our newly renovated guest rooms with hardwood flooring; new carpeting, new furniture as well as brand new mattresses and bedding make the Lexington Inn Hammond the best worry-free value while on the road. ... more less
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- Also Known As:
- Best Western Hammond
- Hammond Best Western