The west bank doesn't have a great number of hotels but the top floor city view room of this hotel is one of the best in the area. The roundhouse restaurant has decent food and it has always been a pleasurable experience at check in/out .More
The west bank doesn't have a great number of hotels but the top floor city view room of this hotel is one of the best in the area. The roundhouse restaurant has decent food and it has always been a pleasurable experience at check in/out .MoreShow less
Thanks for your business and very kind review. We appreciate your vote as "Best on the Westbank!"
I appreciate you highlighting our unmatched views of the city and our on-site restaurant the Roundhouse.
It's loyalty from customers such as yourself that makes us a success, so again I'd like to mention how much I appreciate you and your business. We look forward to welcoming you back soon!
The staff were great, that's a huge plus! The food at the connecting restaurant was good also. The building itself needs some work. There were water stains on the wall and the bathroom wall was chipped. The ac units are a little too noisy for me.
Good Day Pamela,
Thanks for your business, review, and comments about our staff and food in The Round House.
I'll work with engineering to ensure all A/C units are evaluated this week to determine if any are in need of replacement. I'll also go over with them your issue regarding the chipping in your bathroom. If you have a moment to drop me a line at firstname.lastname@example.org and share your room number I can ensure that we quickly address the issue and make certain no future guests experience the same issue.
We know there are lots of lodging options in the New Orleans metro area and thank you for choosing to stay with us. Our wonderful guests are the reason we do what we do and we truly appreciate the opportunity to serve. Please do keep us in mind for future trips to the area.
Right across the river from NOLA. Clean large rooms. On the freeway so a bit noisy, but still slept fine. Lots of kids running around the lobby? Staff was nice and helpful. Restaurant smelled, but other options down the freeway.
Another superb review from a senior reviewer brings a huge smile to my face! I sincerely thank you for your business and your great review.
I especially appreciate you pointing our location which is convenient to downtown, cleanliness, and value. I am happy to know you also found our staff to be nice and helpful.
I apologize for the noise / kids running around the lobby. There was a large youth ball tournament in we had our fair share of little guests who I'm sure were overly excited that school is out and summertime fun has begun. I'll work with our security team to ensure there is no impact to other guests in the future.
Your business and review means the world to us and I appreciate you taking time out of your schedule to share with the community your thoughts about our property and your stay.
Please do keep us in mind for future bookings in New Orleans!
All the best,
very noisy. You can definitely hear the traffic like it's right outside your door, even on the upper floors. Nice, big, clean rooms, friendly staff and the restaurant attached isn't bad. The only other knock on this place aside from the noise is the internet access. VERY slow so don't expect to get any real work done. I got this room through priceline at a very steep discount so I can't really comment on the value for your money.
Thanks for your overall positive review. We appreciate you choosing us and for providing your feedback to the tripadvisor community.
I apologize that you experienced issues with the sound levels and internet speeds. Based upon your review I've scheduled a troubleshooting call with our internet provider. We rarely experience these sorts of issues and have a surplus of bandwidth so this should never be an issue. I will personally accompany the tech to each floor to ensure consistent speeds throughout the building. Internet speeds are a personal hot button issue for me as it's very important that I have a speedy connection wherever I go so I'll be sure to remedy the issue so other travelers don't experience any problems.
Again, thanks so much for your business. It means the world to us and I do hope you will return on future trips to the area.
All of my family stayed here for my wedding and it was a great place. Thanks to Moureen, Dustin and the sales staff for all you did to ensure my event was a complete success. I will fondly look back on the treasured memories made at this hotel for the rest of my life.
Thanks for your GREAT review and your business. We love helping all of our guests but especially love helping to make special memories like celebrating a new marriage.
I'll make sure to recognize Moureen and the other members of our sales team for going the extra mile to ensure your event was a complete success.
Congratulations to you and we look forward to helping you celebrate many anniversary's to come.
On the face of it this is a good hotel: the rooms are large, very clean, comfortable beds and the staff were friendly. But, and this is a big but, the room we had on the side of the interstate was extremely loud indeed. In fact we had wondered initially if there was an open window in the room. The windows are all sealed but the sound proofing is very poor indeed. For the money we paid for the room I would have expected to look out of my window and see the Indianapolis 500 not the motorway. Avoid room 903 and any on that side of the building, is my advice.
Thanks so much for your kind words about our large clean rooms, comfortable beds, and friendly staff.
I do apologize that you experienced noise issues during your stay. One of the negatives of being so close to the downtown area are the sounds of a busy expressway. Your comments regarding better soundproofing is great feedback that I will certainly explore with ownership. I also appreciate your tip about requesting a room opposite the expressway if one is a very sound sleeper.
Your feedback will help us improve and do know we take your comments very seriously and act on each suggestion given. We know there are many lodging options in the New Orleans metro area and appreciate the fact that you chose us.
Thanks again for your business and your review.
All the best,