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Knights Inn Gretna New Orleans West Bank
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Reviews (233)
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161 - 166 of 233 reviews
Reviewed July 24, 2012

I cannot say enough good things about our stay at the Quality Inn in Gretna which allowed us to leave our car while we cruised for 7 days. Upon arrival, we checked in and got to our room which was perfect for what we needed. It was clean and big enough for four of us to not drive each other crazy. We immediately took the shuttle to the ferry to the French Quarter and the shuttle was great. We were taken very quickly and at night we called, and they were there in less than 15 minutes. The next day was the shuttle to the cruise port and it left right on time and upon our return, we called and it was there again in less than 15 minutes. We used the pool and it was surprisingly large and clean. If we ever cruise out of New Orleans, we will be back for sure. For one night's stay, we enjoyed free shuttles, free parking for the week and oh yeah, the breakfast which was complimentary and good! It far exceeded our expectations. Thanks!

  • Stayed: July 2012, traveled with family
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8  Thank bobobdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

Upon arrival the lobby area appears nice. However everything else wasn't. Room smelled like mildew so staff came up and sprayed Febreeze. Rotten wood on the microwave/refrigerator stand, and huge roach. Elevator was nasty! Pool was out of service. Shuttle service to cruise port was disorganized. we had assigned times to go but when we got to lobby they said just first come first served. coming back we called for the shuttle and waited over 30 minutes, when the shuttle arrived other people jumped infront of us and we had to wait an additional 30 minutes for the next one. We paid $140 for one night and to park our car while on the cruise. Not worth it

  • Stayed: June 2012, traveled with family
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2  Thank mschmoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

The staff made an extreme difference for this trip. They were very accommodating and able to handle a very rambunctious weekend in a professional manner. Sales, Catering, Maintenance, Security, and last but not least Front Desk THANK YOU!

  • Stayed: July 2012
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3  Thank Jas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

Pros: Great shuttle service to the dock to catch the ferry to the French Quarter. The shuttle is free and the ferry is free, which definitely beats getting a cab.

The room was new and nice. It was actually very clean when we came in. The front desk staff was very nice and gave us great advice about how to stay safe in the French Quarter. It allowed us to experience New Orleans as we wanted to

Cons: There was always a super long line at the front desk. I don't know why, but things were moving sloooowww. The bathrooms next to the lobby and restaurant were absolutely nasty and consistently out of toilet paper for multiple days. The service at the diner and bar and the breakfast in the morning was terrible and super slow. I could see staff members standing around doing nothing.

The most annoying thing was that we stayed two nights but they did not clean our room. It is my understanding that even if you are staying more than one night you get your room cleaned. Maybe not a thorough scouring but at least a fresh set of towels and the bed made. For what we paid for this place that is what I expect, or at least tell me you are not going to clean it so I know to save a couple of towels for the next morning.

So we get home from a long hot day on Burbon street wanting to shower and no towels. Called down to get more and it took forever. Then they brought us fresh sheets but didn't offer to put them on the bed.

I would not stay here again.

  • Stayed: July 2012, traveled as a couple
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Thank Amelia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

This hotel is great. Wonderful staff! The breakfast was great. Housekeeping was great! Shuttle services was great! Maintenance staff was nice and helpful. Free Wi-Fi. They brought a cart of clean towels to the pool every few hours. The bar served great cocktails! The catering was great! Thank you Linda, Cindy, Chris and Lenny for the wonderful weekend!

  • Stayed: July 2012, traveled with family
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3  Thank Honey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this reviewResponded July 27, 2012

To Our Valued Guest,
Our Team are so happy we could provide great service ,great food along with clean rooms. We look forward to seeing you and your family on your return trip to New Orleans. Thanks again for staying with Quality Inn & Suites Gretna.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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