I booked my husband a room for a couple of nights at Highland Inn and he experienced the ABSOLUTE worst stay ever and woke up to at least 70 bedbug bites all over his shoulders n neck n head n face!!!!! He went to front desk and told them and showed them the bites even showed them the BUGS that were crawling on the bed and they were very hateful n rude no hospitality or customer service whatsoever no refund on room told him he could stay in a different room. When I called to talk to manager or owner I was told to leave a message then hung up on and never once got a return phone call. I went down to visit him and stopped in the motel. Lady at front desk said she talked to owners and they said nothing they could do either so he missed work due to these Dang bites he got while his stay there in there room and nothing they could do not even talk to the one who stayed and experienced the issue soo unprofessional and disgusting! I seen they took mattress outside to clean but u can't clean bedbugs off a mattress and I'm sure they are renting this out again. BEWARE!
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