Have stayed at this hotel 3 times in past month, booked once (most recently) with hotels.com. Arrived 4-5 hours later and the hotel did not have the reservation from hotels.com.. Note: Hotels.com is paid immediately upon making a reservation.. Fortunately, the hotel was able to book a similar room at a similar (same) price, but now I paid twice. The hotel told me all I could do was call hotels.com. The customer service person at hotels.com was very pleasant, apologetic and promised a prompt refund. The hotel: Very good for the price, and the staff is pleasant and works hard to accommodate the traveler's needs. 4 days later, there's still no refund from hotels.com and when inquiring, once they took the cancellation, there's nothing you can do. but listen to their computer. Book the hotel! Avoid hotels.com.
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- Also Known As:
- Holiday Inn Denham Springs
- Denham Springs Holiday Inn