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“Bad Bed, but GREAT staff attitude.” 3 of 5 bubbles
Review of Hilton Garden Inn Covington/Mandeville

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Hilton Garden Inn Covington/Mandeville
Ranked #3 of 16 Hotels in Covington
Certificate of Excellence
Baton Rouge, Louisiana
1 review
“Bad Bed, but GREAT staff attitude.”
3 of 5 bubbles Reviewed August 26, 2013

Overall, the hotel is a lovely facility. We found the bed with the memoryfoam top extremely uncomfortable and hot and neither one of us slept well, despite adjusting the controls on the bed. The next morning, the staff was wonderful about adjusting our bill (they stand behind their promise of satisfaction) and we learned then that a lot of guests either love or hate the beds so we were not the first. Regretfully, we will not stay at another Hilton Garden facility due to the bed issues, but were really appreciative of the efforts of the staff to make it right. If this is your type of bed, this is a great place to stay!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MESpeaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Baton Rouge, Louisiana, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 23, 2013

Upon arrival there was a problem with the type of room we reserved, but immediately the front desk staff offered a solution, that was very agreeable with my family. Everyone on staff went above and beyond to make our stay great. I recommended this hotel to family members who were in town this week and they were happy with their stay. I would recommend this hotel to anyone looking for a great value and excellent service. My family and I will stay again.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tanya_Thurman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandeville, Louisiana
2 reviews
5 of 5 bubbles Reviewed August 22, 2013

Excellent hotel: the bed, the room and the lobby were all beautiful. The room was very quiet. The hotel, itself, is hidden behind a large abandoned building, so it feels a little creepy parking out front, although the lot is very well lit. The price was extremely reasonable for the value.

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ctmezzic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 21, 2013 via mobile

We were there for a family occasion and I am usually in pain all day when I sleep at most hotels. I stayed two nights and was so pleased with the comfort. The staff was great and accommodated all our needs for space to gather and visit. Thank you to all the staff!

Stayed August 2013, traveled with family
Helpful?
Thank DeAnne44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
3 of 5 bubbles Reviewed August 19, 2013

Good Hotel but I do not see the value for the money paid. Most hotels these days have complimentary breakfast, a bottled water, and some good quality tea. This hotel had complimentary Wireless but nothing else.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rajan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diving23, Manager at Hilton Garden Inn Covington/Mandeville, responded to this review, August 22, 2013
Mr. Rajan:
We were sorry to hear about your experience at the HGI Covington. Most Hilton Garden Inns do not offer "free" breakfast because we take more time to offer a cooked to order experience rather than a bland buffet style, that is usually free. But the good news is when you become a Gold or Diamond H Honors member you can go to your profile and under the "my way" tab, pick either extra points or a free breakfast!!! So we hope you are well on your way to that level and will give us a try again to enjoy our great breakfast!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flower Mound, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 17, 2013

Staff is friendly and Hotel is convenient for Covington Travel. Plenty of parking is available. They have a restaurant onsite. Very good breakfast and quick service. Good restaurants within driving distance and a starbucks a couple blocks away. But the hotel always has coffee down in the lobby.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Edward M O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 15, 2013

This HGI has a wonderful staff, location and facility. My only choice on Northshore when traveling either for business or leisure. I'm usually here a few times a month and am glad to have a facility like this Hilton Garden Inn in my travel area. Their meeting room is handy for spontaneous or planned meetings, restaurant/bar staff is always friendly and eager.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dewey Tunney T V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Covington/Mandeville

Property: Hilton Garden Inn Covington/Mandeville
Address: 350 Holiday Square Blvd, Covington, LA 70433-6132
Phone Number:
Location: United States > Louisiana > Covington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Covington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Covington/Mandeville 3*
Number of rooms: 116
Official Description (provided by the hotel):
This brand new Hilton hotel opened late 2011. Nestled away from the noise of the busy Hwy 190 & I-12, yet easily accessible from both. Once you enter the bright. modern and spacious lobby, and are greeted by our warm, friendly Associates, you will know that we GUARANTEE your success and satisfaction! Enjoy a warm, freshly baked cookie while we register you; peruse our dinner menu, evening drink specials, and even contemplate some room service. Grab a quick swim and a great workout in our PreCor fitness room, and then wrap up the day's emails on the complimentary high-speed Internet service. We also offer fantastic breakfast specials- whether you choose a la carte or our expansive Breakfast Buffet. Plenty of free, well lit parking. 100% non smoking hotel. ... more   less 
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