A couple of months ago, my wife and I visited this restaurant on a Saturday evening. It started out relatively normal until we placed our order which took a little longer than normal for a restaurant of this type. Then the fun started! We ordered a blooming onion and it came out after probably 20 minutes. It looked normal but once we started eating on it all that changed. The onion petals were rubbery and you could not actually chew them up but just kind of gnaw on them. When the server came by we told him how it was essentially not edible and he said really and went on his merry way! Well, we waited and waited for our steaks and it took close to an hour before they came out. To put things into perspective, several neighboring tables that seated after us, received their food, ate and were gone before we received ours! Once we bit into our steaks, they had the distinct flavor of old shoe leather - very poor quality. We ate some and paid and left very displeased. A day later, I called and spoke with the manager and he profusely apologized for the poor service and food and asked me for my address and took responsibility for not having a manager there at the restaurant that night. He eluded that he was going to send us a gift certificate and told us he wanted to come back and give his restaurant another chance. Well time has gone by and we never received anything in the mail. I will never return to this restaurant due to poor service, poor food quality and a manager full of HOT AIR!
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