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Margaritaville Resort Casino Bossier City
Ranked #6 of 35 Hotels in Bossier City
Certificate of Excellence
Reviewed August 28, 2013

We stayed at the hotel 2nd weekend after it opened. Hotel room was not cheap. Was disappointed that they did not offer any free slot play when we got our players cards- slots were so tight everybody in casino was complaining & it was impossible to find a waitress to get a drink in the casino. I went to casino bar & complained & ask if I could get a drink but was told if I want a free drink that I would have to wait for waitress or I could pay for my drink. Horseshoe Casino does not have this rule. After rec some really good offers in the mail we decided to give it one more try. Big improvement - free snacks & soft drinks in the room- free continental breakfast-doubled my money on the slots. Still could not get a waitress for a drink in the casino. Come on Margaritaville ! You have to change that- let us walk up to bar & get our own. After asking a Casino worker to send a waitress my way - I waited and waited & still no one came. I plan on going back in 3 wks on my way to GA if I get more good comps mailed.

  • Stayed: August 2013, traveled as a couple
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1  Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaritaville40044, Guest Relations Manager at Margaritaville Resort Casino Bossier City, responded to this reviewResponded August 29, 2013

Aloha!

We are pleased you returned and we look forward to seeing you again soon. Thank you for this review.

Come have some more fun with us here at Margaritaville Resort Casino soon!

Guest Experience Manager
Margaritaville Resort Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,631 - 2,637 of 2,693 reviews

Reviewed August 25, 2013

if you can self accommodate you'll love it, but don't expect any hospitality. Maid Service was non existent although you will see them wondering the halls talking amongst each other. When you seek help the front desk is more than happy to take your number but no management could ever be located.

  • Stayed: August 2013
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2  Thank M_creason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaritaville40044, Guest Relations Manager at Margaritaville Resort Casino Bossier City, responded to this reviewResponded August 28, 2013

Thank you for submitting a review.

We want to apologize that your experience was less than expected. However, I am totally surprised by the lack of response to your request. We have managers and supervisors on duty 24 hours a day in all departments. Thank you for identifying these issues we will be happy to look into these as it gives us a chance to improve for future guests.

Sincerely,
Guest Experience Manager

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Reviewed August 24, 2013 via mobile

Hotel new. Beds and pillows are uncomfortable. Showers only no tubs. Nice touch they leave you cold water bottles and sodas in fridge for free. If you bring the kids the pool closes for under 18 at 6pm.
Comp. Breakfast in the morning.
Casino. Drink service is horrible. I played on slots for probably an hour and would see servers but always attended the table games only. I played roullette for about 30 min. And never saw a drink server.

  • Stayed: August 2013
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1  Thank Mero1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaritaville40044, Guest Relations Manager at Margaritaville Resort Casino Bossier City, responded to this reviewResponded August 28, 2013

Aloha from Margaritaville Resort Casino!

Thank you for your review of our Resort. We want to offer our apologies that your experience in several areas was less than expected. It is our goal to provide our guests with an exciting and enjoyable experience every time they visit Margaritaville Bossier City.

Your comments are invaluable in helping us make Margaritaville your very favorite place for fun and relaxation.

Again, thank you very much for bringing these items to our attention. Please feel free to let us know how we are doing in the future.

Guest Experience Manager
Margaritaville Resort Casino

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Reviewed August 24, 2013

We stayed on Sunday/Monday nights and the place was not very crowded at all; I imagine it is a very different story on Friday and Saturday nights. The resort/casino is very new and clean. The resort workers are very courteous and friendly and eager to answer any of your questions - don't be afraid to ask. Since the casino is very new be sure to watch your dealer (I played blackjack) as they will make honest mistakes - like hit a soft 17 when they should stay on all 17s. My wife played the slots and they didn't seem very loose at all - didn't really observe any big winners. The players club is worth the effort to sign up for, as it will give you some free play on the slots. While they allow smoking in the casino it didn't really seem to be a factor; the ventilation must work pretty well.
The complimentary breakfast is quite nice, with biscuits and gravy, scrambled eggs, bacon, sausage, fresh fruit, yogurt, juice and coffee. The pool is nice, but a little small. There is a very nice bar out by the pool. We stayed in a king non-smoking room; very clean, no on demand movies, shower (big) only, and quiet. We stayed on the 18th floor facing away from the river; I was told none of the king rooms have river views. The resort is right next to the Louisiana Boardwalk; which has a variety of outlet shops, movie theater, Bass Pro store, and restaurants.
This resort is very new, so you get all the benefits of a nice, new, clean establishment; some of the other casino/resorts in the area do seem to be showing their age a bit.

Room Tip: Choose a room on the upper floor so the ground noise will be reduced or eliminated.
See more room tips
  • Stayed: August 2013, traveled as a couple
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1  Thank bddunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaritaville40044, Guest Relations Manager at Margaritaville Resort Casino Bossier City, responded to this reviewResponded August 28, 2013

Aloha from Margaritaville Resort Casino!

Thank you for your very kind review of our property. We also want to thank you for the compliments on the level of service you received from our crew members. They are an asset to our property and we love to receive good comments on them as it provides opportunities for recognition.

Come back soon for more fun! Bring your hula hoop.

Guest Experience Manager
Margaritaville Resort Casino

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Reviewed August 19, 2013

Our recent stay here was very nice. Finding the hotel for the first time was a bit sketchy, but found it rather quickly. Public parking is close to the front door. Check-in desk was conveniently located as were the elevators for the hotel. This is a new property and it showed - very clean and well-kept. We had a wonderful room with a great view. The beds were extremely comfortable. Restaurants were quite good and never really had to wait for a table. The food was quite good. The location of this hotel/casino is adjacent to the Louisiana Boardwalk, which made it nice for a different type of stroll outside of the casino. Check-out was very pleasant. We are looking forward to our next visit!

  • Stayed: July 2013, traveled with family
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2  Thank CajunKimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaritaville40044, Guest Relations Manager at Margaritaville Resort Casino Bossier City, responded to this reviewResponded August 20, 2013

Aloha from Margaritaville Resort Casino in Bossier City, Louisiana!

Thank you for taking your valuable time to review our property on TripAdvisor. Your glowing review is very much appreciated and we look forward to your return.

Please keep the reviews coming.

Guest Experience Manager
Margaritaville Resort Casino

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Reviewed August 16, 2013

This was a great location for an adult family vacation.

Gambling: the slots are a crap shoot but the tables are worth it. Dealers are awesome & the company was great. Some tables only had a $10 buy in. Others were more expensive.

Food: the buffet is delicious but very expensive so we only went once. The hotel offers complementary breakfast at the Margaritaville restaurant that's really good. The fine dining restaurant is very expensive so we skipped that.

The hotel is well staffed and everyone was very pleasant. The drinks are inexpensive & the rooms are beautiful. Great shopping surrounding the hotel & a really nice vibe all around.

  • Stayed: August 2013
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Thank teachersara12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaritaville40044, Guest Relations Manager at Margaritaville Resort Casino Bossier City, responded to this reviewResponded August 17, 2013

Aloha from Margaritaville Resort Casino in Bossier City, Louisiana.

WOW! Thank you for the wonderful review and we are very pleased you found your lost shaker of salt here.

We look forward to having you again soon for more fun times in Paradise.

Guest Experience Manager
Margaritaville Resort Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

A bonus...continental breakfast was provided in the price of the rooms, that saved me at least$20 plus my time. Nice clean NEW rooms!!!! The bed was very comfortable and I loved all those feather pillows. The outside air conditioners were a little loud, but we were on the 3rd floor, so I assume that the noise is less the higher up you are. I felt the price was very reasonable for it being new. Only complaint was the Vanilla/Jasmine shower products that were provided, I would have chosen a more gender neutral smell like the Bliss products that are provided at the ALOFT hotels.
We didn't play any machines on this brief visit, but we will next time.
We will be back.

  • Stayed: August 2013, traveled with family
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Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaritaville40044, Guest Relations Manager at Margaritaville Resort Casino Bossier City, responded to this reviewResponded August 17, 2013

Aloha from Margaritaville Resort Casino in Bossier City, Louisiana.

Thank you for taking time to provide a review of your visit to our hotel casino. I would like to thank you also for your suggestion regarding the body wash, we will review that in the near future. The comments of our guests are very important in helping us to make sure you have a great time in Paradise.

Guest Experience Manager
Margaritaville Resort Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Margaritaville Resort Casino Bossier City

Address: 777 Margaritaville Way, Bossier City, LA 71111-7770
Phone Number:
Location: United States > Louisiana > Bossier City
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 35 Hotels in Bossier City
Price Range: $84 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Margaritaville Resort Casino Bossier City 4*
Number of rooms: 395
Official Description (provided by the hotel):
Discover your Paradise at Margaritaville Resort Casino! The award-winning Margaritaville Resort Casino Bossier City provides an island-style escape to make your getaway exceptional every time you visit. Recently named the Best Overall Property by Southern Gaming Magazine, we offer a relaxed luxury resort experience with non-stop gambling, electrifying entertainment and four top-rated restaurants. Book our appealing packages directly. For group travel or corporate retreats, Margaritaville's professional planners will make your Bossier City event a great experience for you and your guests. ... more   less 
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