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“Loved it the first time. Mold the second time.” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #20 of 35 Hotels in Bossier City
Philadelphia, Pennsylvania
Level Contributor
230 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
“Loved it the first time. Mold the second time.”
3 of 5 stars Reviewed August 6, 2012

My husband has family who lives in the area so we've stayed at this hotel the last two times we were in town visiting. Like before, the service was top notch. Like the first time, the free breakfast each morning was well stocked and kept open past the "ending time" because of folks who were still eating, and these folks were never rushed to leave (we've been to some hotels which are very strict with their "ending times"). Like the first time, we were given a very fair price. As always, the location is ideal: Easy on/off of the expressway and located in a safe area. Like the first time, the hotel is well maintained and clean.....except for the mold on two of the suite room walls.

We're not sure what to make of this mold issue. We realize the climate of the deep south is such that mold may be an issue, but there is no doubt that this was a turn off. Neither my husband and I remember there being a mold issue when we stayed at the facility last year, and we're not sure if it's an issue with the entire hotel or just certain rooms. Regardless, it's obvious that housekeeping is aware of the problem because though we would leave our airconditioner at around 72 degrees each day when we left, we would return to a FREEZING room in which the air was turned down to the 50's! I guess this was to try and keep the mold in check. Regardless, though we've had good experiences with the hotel in the past, the mold does give us reason to pause and wonder if we'll stay there again in the future. It's a shame.

Room Tip: A train goes past a couple time during the night. Request a room in the back of the hotel.
See more room tips
Stayed August 2012, traveled with family
Helpful?
1 Thank GwenP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualBossCity, General Manager at Quality Inn & Suites, responded to this review, December 26, 2012
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your feedback, we do apologize for the inconvience, and assure you that the problem has been resolved. We look forward to seeing you again on your next trip to bossier city.

Derek Harper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

73 reviews from our community

Traveler rating
    23
    23
    7
    13
    7
See reviews for
20
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17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Lafayette, Louisiana
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 26, 2012

I work in the Oil Industry and for the last 3 years this Quality Inn has been my home away from
home. From the first day I checked in here the staff and management has made me feel like family. Mario, Sandy,Eric,Narvetta,Roxie, Ms. Orlanda, Sherman,Kennon.Kaliandrea,Chad and
all the rest of the staff and management go way out of their way, above and beyond the call
to make sure myself and all the guest are satisfied. There is a Managers meet and greet Monday
through Thursday 5:00pm through 6:30pm with complimentary soft drinks, beer and wine and
always something good to munch on and always good company. I can stay anywhere I please,
I choose here because it's a family. Come and joint the Family when in Bossier City.

Room Tip: All rooms are good.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Eddie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 22, 2012

Had to stop at several hotels in the area to find a decent one. Most near all the high rise casinos. All seemed very pricey and not that nice, with the exception of this Quality Inn.
Very Clean, Very nice room, Comfortable bed. Bathroom well stocked with soap, shampoo,
coffeemaker, etc. Price was 83.32 with AARP. $72 before taxes)
Great breakfast included in the morning...including biscuits and gravy. Also, during the week there is a happy hour time from 5 to 7 every day that includes free beer and wine and snacks.
All free. We missed that but have stayed at other Quality Inn's that offer it and it is really a nice
plus. Internet worked great.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank greensgirl46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualBossCity, General Manager at Quality Inn & Suites, responded to this review, May 24, 2012
We are so thrilled that you enjoyed your stay with us! We are seeking to Roll Out the Red Carpet for ALL of our guests and ensure you receive a Quality stay. Really glad you enjoyed the breakfast, as well! It is one of our staples along with our Happy Hour! Your feedback is much appreciated! Please let us know when you'll be back in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Central Illinois
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 14, 2012

I've seen many reviews of many hotels across the country that say something like "rude staff" of "uncaring attitude" or "sloppy maintenance". NONE of these apply to my experience with the front desk, site manager, maids or maintenance people that I encountered at this unit. No, I didn't require anything to be fixed or any extra housekeeping services. But I do tend to talk to the people that work in the locations in which I stay just to get a general idea of what manner of person is employed. It's the best way to discover attitudes and issues that might give you reason for concern. the ENTIRE staff was professional in their appearance and their customer service. The hotel offers a manager's reception every evening from about 5-6:30p with beverages and appetizers. The variety is about average but many mid-priced lodges don't even offer this much anymore. The full breakfast was about the standard bill of fare also but again, for the price one might expect nothing more than the mundane continental coffee and donuts. The facility and grounds are well kept and very convenient to the downtown / restaurant / shopping / casino areas, but without the crowds that like to stay "on-site" at these places. You're only about a 5 minute drive east on the interstate from the Riverwalk area. The room was sufficient for the rate charged (I paid $79 on a Thursday evening), clean and well enough appointed. Not huge, but plenty of space for 2 people. The issue of the train tracks just off the north end of the property is real, but how much it will bother you depends on how well you sleep. It's not as though the hotel vibrates with each passing freight train. Personally I had little difficulty with their presence. This unit is a far better option than most of the casino rooms with the exception being you have to drive 5 minutes to get to that area.

Room Tip: They do allow small pets as well.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank louzann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualBossCity, General Manager at Quality Inn & Suites, responded to this review, May 24, 2012
Thanks a lot for your feedback! We are glad you enjoyed your stay. Additionally, for all of our guests, we do love to know which breakfast items you'd like to have to get your morning started in the best way possible! We definitely enjoy the company of our guests at our Complimentary Manager's Reception, as well. Finally, customer service is something we are keen on here! Thanks for noticing! We will continue to Roll Out the Red Carpet for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 21, 2012

I booked this room because of Tripadvisor 's rating. I walked into the room & noticed a 7in. tear in the carpet as I opened the door. The room was average size with a broken leather recliner. The bathroom was barely large enough to turn around. The amenities were basic and because I stayed a second night, they were not replaced with new ones. Coffee, shampoo, and cups were not replaced for the second night. Get my point ?! One small item I almost forgot to mention was that, if you are a train lover, this is the place for you. At 4:30 and again at 5:39 and 6:45 a train with full whistle blowing, passes about 30 feet from my room. As I left, the one thing that aggrevated me the most is that the carpet in the hallway has not been cleaned in awhile, which should have been a preview of bad things to come. This Unquality Hotel is definately off my list.

Room Tip: If you pay "cheap," you get cheap. I paid $92 for this room & could have stayed at a m...
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  • Stayed February 2012, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Dee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualBossCity, General Manager at Quality Inn & Suites, responded to this review, June 20, 2012
I am so sorry that your experience at our property was a negative one. I can assure you that this is NOT the norm. We are, however, very grateful for your feedback and wish you would have chosen to deliver it prior to leaving the property. My apologies for the late response to your message, but I am just learning the functionality of this great tool. I can assure you that improvements have been and are being made to ensure that you never experience issues such as the torn carpet or bad recliner. As far as the train, based on availability, we can always place our lighter sleepers on the end of our property away from the train tracks to reduce the possibility of a disturbance.

Again, I am truly sorry that you had an unpleasant stay. If you are ever in the area again, please contact me directly before making hotel reservations so that I may see if I can assist and guarantee you a much more favorable stay.

Thanks,

Mario Harper
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Argyle, Texas
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed February 12, 2012

Very clean and well kept hotel. Pretty good breakfast with many choices - not just carbs but eggs and choices. Needed to have a little more attention but sufficed. Front desk personnel was very cordial and informative. Only negative would be the train whistle from the railroad that runs by the hotel. Bring earplugs.

Room Tip: Rooms on the south end would probably be quieter away from the railroad tracks.
See more room tips
  • Stayed January 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank txfrekles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualBossCity, General Manager at Quality Inn & Suites, responded to this review, June 20, 2012
Thank you so much for staying with us and for your kind words regarding our property! We are constantly seeking new ideas for our breakfast and happy hour items, so any feedback is always appreciated. I will be sure to pass along the awesome compliment to the front office staff. They really enjoy what they do and know the property and area very well. Finally, thanks for the tip about the South End of the property for our light sleepers. We hope you will give us the opportunity to serve you in the future!


Mario Harper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogata, Texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 30, 2011

Our stay was near-perfect! The hotel is very nice-- immaculate room and lobby area. The check-in and check-out processes were very quick, and the staff was nice and friendly. Our room was very nice and well cared-for. Wireless internet was fast and easy to access.
The only complaint I have is that this hotel is near a railroad, and we heard the train come through a couple of times, but I suppose that can't be helped :)

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank m0947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2717 Village Ln, Bossier City, LA 71112-2319
Phone Number:
Location: United States > Louisiana > Bossier City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 35 Hotels in Bossier City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 102
Reservation Options:
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Also Known As:
Quality Hotel Bossier City
Quality Inn And Suites
Quality Inn Bossier City
Bossier City Quality Inn

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