Joined Priority Rewards and using it at HIE for the first time. Standing outside room 402 and unable to unlock the door. This is after checking in to Rm 306 and finding it unmade with a crib. Two trips now to the desk, no apology from young woman at desk. Given Rm 402 and told to "try it". I replied back "try it?" but no reaction.
Could not enter room with key card.
Called central reservations for front desk number and asked for a key card that worked. Told to come back down as she couldn't leave the desk. Still no apology. Husband left me in hall with luggage and went BACK down to desk. He told her this was not the service we expected from this organization. I will look at other Rewards cards
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