My husband and I stayed at the horseshoe last weekend. Unfortunately with this Horseshoe, it was a nightmare. We decided to go on Thursday instead of Friday because the rates were ridculous for Friday. We checked in at 10pm and requested a late check out of 12:00p. Friday,we went to the front desk to see if we could get some additional time for gambling and they said no so, we checked out. Saturday Morning, I checked my account online and saw that they charged us for a Friday night stay. I called the hotel at 7:45 am and there was NO ONE I could speak with that could resolve the problem. I assured them that I was not in the room and asked them to go and see. I spoke with several people who had to "investigate" the situation and finally got the name of the Director of Hotel Operations who was not in. Both my husband and I left him voice mails and finally in following up on Monday, we found out the money was to be credited back which does not help me as I have fees as a result of this fiasco. NEVER, NEVER NEVER WILL I STAY THERE AGAIN. It's unfortunate that no one exhibited one ounce of customer service to assist us in any way. How unfortunate.
- Official Description (provided by the hotel):
- Topping the skyline is the 24-story Bossier City tower that houses the world-class Horseshoe Bossier City luxury hotel. From the moment you enter our hotel lobby, you'll see that we have placed luxury and comfort at the top of our priority list. These Bossier City accommodations include 606 Luxury Tower Suites. To ensure easy access to the hotel, casino and restaurants, you'll find 3,200 spaces of free parking, including free valet service, as well as covered parking in our convenient garage. Government issued photo identification and a credit card ( No Cash ) deposit are required at check it for incidental charges. ... more less
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- Also Known As:
- Horseshoe Casino Luxury All Hotel Bossier City
- Horseshoe Hotel Luxury All Suite