I have been staying at this property since I was 21. I love the place. However, I had some bad experiences lately. First of all I haven't stayed in awhile because we have been going to Oklahoma instead. We love Shreveport and wanted to go again because we hadn't been in so long. So Diamond Jacks it is and always has been. With that said here is the good and bad. I made a reservation the week before and inadvertently made a mistake and booked the wrong night. I called the hotel to fix the reservation and was spoken to like I was a complete idiot. They were rude and not helpful at all. She ended up hanging up on me!! I was louder than I should have been but I was upset very upset but only after she refused to look up my reservation because "it hadn't been long enough" What?? I never called her names or anything like that I never deserved to be hung up on. Then after I finally got this worked out I emailed the supervisor explaining what happened. Never got any response. To me just an acknowledgement would have went a long way. However, upon check in I was pleasantly surprised with customer service. The casino is smaller than I remember and not many of the games are up to date. The ones that are are on the main floor of the casino along with all the table games. The wait staff seemed to be more plentiful than in previous visits. The rooms are a hot mess. I love the jacuzzi in the room. I got in it twice in an overnight stay!!!! The curtains are from when the place was Isle of Capri like almost 8 or more years ago. The rest of the decor was from Isle of Capri also. Its not bad it just had not be redone and it is just a little odd. The place needs some updating and new bedding. The comforter looked like it had been washed way too many times. Which I guess is actually a good thing. The room service was to die for. The wait is about normal for room service and priced about pretty normal too. Any room service is expensive. I had the NY Strip and Clam Chowder. I am not kidding it was the best steak I have ever had!!! Ever!! And the lady that brought it to me was great!!!! Check out was a breeze. We will stay again my hubby loves it there because we feel comfortable. Other than that it just normal. But it's my normal. Its home away from home in Shreveport!!
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- Also Known As:
- Diamondjacks Hotel Bossier City
- Isle Capri Hotel Casino Bossier City La
- Diamondjacks Bossier City
- Isle Capri Bossier La