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“Fun Week in Baton Rouge” 5 of 5 bubbles
Review of BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge

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BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge
Ranked #11 of 77 Hotels in Baton Rouge
Certificate of Excellence
GreenLeadersBronze level
Silver Spring, United States
2 reviews
“Fun Week in Baton Rouge”
5 of 5 bubbles Reviewed January 3, 2014

Well this place was much more than a pleasant surprise. My brother picked it out and I was wondering why until I arrived. The lobby area was lovely as were the rooms.... big comfortable rooms with living room suite, kitchen and bedroom. Excellent value.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Charles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review, January 6, 2014
Charles,

Thank you for taking the time to leave feedback about your recent stay with us and for the 5 star review. I glad to hear that you enjoyed ambiance the spacious suites with bedroom, separate living room, and full kitchen. We hope to see you again the next time that you are in Baton Rouge.

Jennifer Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

554 reviews from our community

Traveler rating
    306
    125
    55
    38
    30
See reviews for
196
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144
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Baton Rouge, Louisiana
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

What a shock to find this really nice hotel at a very reasonable price in a very safe, centrally located area! The furnishings were new, stylish and shiny, and the carpeting was new and very clean. It was very much like any four star hotel with a two star price. The exterior is well maintained and well lighted. We will use this as our "guest room" again when the house is overflowing with family and friends! The breakfast was excellent! Good job, Best Western!

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review, January 3, 2014
Jeanne,

Thank you for taking the time to leave feedback about your recent stay with us and for the 5 star review. We would love to have you and your family stay with us again. I am so glad to hear that you enjoyed your stay with us, as well as the complimentary Southern Style full hot buffet breakfast. We hope to see you again soon.

Jennifer Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luling, United States
2 reviews
5 of 5 bubbles Reviewed December 16, 2013

Wonderful staff with a great attitued. I stayed in the presidential suite with the jacuzzi tub. That is a great deal for the price. It is a two bedroom suite with a full kitchen. The bed is very comfortable and the bathroom had the jacuzzi and a seperate shower. There is a wonderful breakfast (although I didn't have time to enjoy it this trip).

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review, December 17, 2013
James,

Thank you for taking the time to leave feedback about your recent stay with us and for the 5 star rating. I am so pleased to hear that you encountered and friendly staff and that you enjoyed your Presidential Suite with all of its amenities. We hope to see you again soon so you can have a chance to try our complimentary Southern Style hot buffet breakfast.

Jennifer Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pineville, Louisiana
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 15, 2013

This is a very quiet, clean, and comfortable place to stay. Everything we needed was provided in the room for us. It is close to very nice dining and shopping. Everyone was very friendly and helpful. We will stay here again!

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Potterswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review, December 17, 2013
Thank you for taking the time to leave feedback about your recent stay with us and for giving us a 5 star review. I am so glad to hear that you enjoyed your stay with us in our clean and spacious rooms, our hotel amenities, and our convenient location. We hope to see you again soon.

Jennifer Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galveston, TX, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed December 9, 2013

As a frequent traveler, I seek out Best Western facilities for business and pleasure. This was my first visit to Best Western Plus Richmond Inn and can honestly say it was a top notch facility. The staff, the room, the breakfast set-up were all pleasant and comfortable.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Debra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review, December 11, 2013
Debra,

Thank you for taking the time to leave feedback about your recent stay with us and for your 5 star review. I am so glad to hear that you are a frequent Best Western traveler and that you chose us while in Baton Rouge. I am also pleased to hear that you encountered our friendly staff, enjoyed our spacious rooms, and took advantage of our complimentary Southern Style full hot buffet breakfast. We hope to see you again soon.

Jennifer Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, United States
1 review
5 of 5 bubbles Reviewed December 8, 2013

Got in very late, but was greeted by a very positive resceptionist who did everything possible to meet my needs. A brief explanation about the key services provided was offered. The quality of the room was excellent and the overall cleanliness and presentation was to my liking. I have already bragged to my friends about the experience. I actually stayed in this hotel about two months ago and made it a point to return to it.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Olga R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review, December 9, 2013
Olga,

Thank you for taking the time to leave feedback about your recent stay with us and for the 5 star rating. I am glad to hear that you enjoyed your stay and were greeted by our friendly staff. We appreciate the return business and your wonderful recommendation to your friends. We hope to see you again soon.

Jennifer Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed December 3, 2013

We have stayed at this hotel many times in the past few years and have seen the service steadily decline. Now it is to the point were I will not recommend this Best Western to anyone. During the first night of our stay the fire alarm went off around midnight. First, our daughter was the only one who heard the alarm, we did not hear it in the bedroom of our suite. Second, my husband went to the front desk to determine what was going on, and spent the next ~hour trying to help the front desk staff turn off the alarm. No fire trucks, no professional inspection at all. He actually walked around the building to see if there was any smoke!!!!! The alarm continued until ~1 am. When I mentioned the fact that we were not able to sleep due to the alarm to the young lady who checked us out, her response was to shake her head and say, "I know." OF COURSE SHE KNEW! No apology, no nothing. The other problems included no maid service in the sitting area of our room. Yes, they made the king bed in the bedroom, but touched nothing in the sitting area where our daughter slept or in the kitchenette. They replaced the bath towels, but left no hand towels, wash cloths, or bath mats. When my husband went to the front desk, he received 2 hand towels and 2 bath mats, no wash cloths. We visit Baton Rouge several times a year. We will definitely find another hotel in the future.

  • Stayed November 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank ShawnBianca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review, December 6, 2013
Thank you for taking the time to leave feedback about your recent stay with us. We use this feedback to improve whenever and wherever possible. I want to apologize for the issues that you encountered during your recent stay and I want you to know that I have personally addressed them with our front desk and housekeeping staff. They have both received re-training in those areas to prevent this from happening in the future or at least handle the problems quickly and professionally. Again, I am sorry that you encountered the problems and would like to exceed your expectations in the future. Please contact me directly in the future and I would love to offer you a complimentary upgrade to our Presidential Suite on your next visit.

Jennifer Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge

Property: BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge
Address: 2683 Energy Dr, Baton Rouge, LA 70808
Phone Number:
Location: United States > Louisiana > Baton Rouge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Baton Rouge
#6 Romantic Hotel in Baton Rouge
#12 Business Hotel in Baton Rouge
#12 Family Hotel in Baton Rouge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge 3*
Number of rooms: 141
Official Description (provided by the hotel):
The BEST WESTERN PLUS Richmond Inn & Suites, a 100% non-smoking hotel, is committed to providing the best in customer service and accommodations at an affordable rate. The pet-friendly hotel is situated near many businesses and area attractions - perfect for any traveler. Hotel guests are close to Louisiana State University, Baton Rouge corporations, Mall of Louisiana, and many other attractions. This Baton Rouge, Louisiana hotel offers thoughtfully-appointed guest rooms, featuring deluxe rooms and suites with full kitchens, each complete with free wireless high-speed Internet and cable satellite television with HBO(R) on flat screens. Guests will receive a complimentary hot buffet breakfast each morning upon waking. We offer The Advocate newspaper for a nominal fee available at the front desk. Additional amenities include an complimentary USA Today in the hotel lobby, outdoor swimming pool and hot tub, 24 Hr fitness center, 24 Hr business center and meeting facilities. ... more   less 
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Also Known As:
Best Western Plus Richmond Inn And Suites
Best Western Plus Richmond Hotel Baton Rouge
Best Western Richmond Hotel
Best Western Baton Rouge
Baton Rouge Best Western

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