I have always been cautious of booking at HIlton properties. They tend to be older and not as well kept as, say Marriot or Sheraton. That said, I was hoping for the best. On a positive note: The hotel is located in a great part of town, particularly if you are attending an event at Shaw Center, which we were. Also, I found that most of the staff were nice, Props to Grant at the front desk. I will get to the rest later.
The first thing I noticed when I got off the floor (7th) was how terribly dirty the carpet was. It seems at though they had not cleaned it in years. There were bleach spots all over the place, usually in front of the doors. Once we got to the room, the door was so heavy, my elderly mother could not open it.
When we got inside, the room was reasonably well appointed but smallish. We had a great view of the Mississippi River but there was only a chair for the desk, so you had to sit on the bed. This would have been fine if only one person was staying there. It was tight for three (3) people.
The two other issues which made this visit totally forgettable were: 1) Cleanliness and lack of response thereto; and 2) lack of hot water. As to the latter, I am not sure what was going on but the shower never got warm. Due to my problems re: #1, I did not report it. Apparently, it got better the last day we were there.
CLEANLINESS and HOTEL RESPONSE: As I feared, this HIlton fit the mold (no pun intended) of many other Hilton's I have visited. Really poor housecleaning. First thing I noticed when I saw the shower was mold around the bathtub. Also, the tub drained very slowly. Finally, the shower curtain lining was pink and dirty. It should have been changed.
Second, they needed to really dust. I am attaching a picture of the cobwebs on the furniture.
What was really unacceptable was that I reported the items to the front desk. First, to a short black guy who kind of dismissively said he would "take care of it" but never did. Second, I reported to Grant who, despite his great personality was unable or unwilling to resolve it. I
The final issue was check out. I wanted to switch payment to my debit card and it threw them, I suppose, despite it being a very easy transaction. Apparently, there was an issue with Hilton's system and they had to recalculate my bill. It took two employees including a very snippy supervisor to fix it. Still not sure if they got it completely right but I so wanted to get out of there I didn't care at the time.
All in all, I wished I had stayed somewhere else but for the location.
- Official Description (provided by the hotel):
- Experience the finest accommodations in Baton Rouge at the Hilton Baton Rouge Capitol Center! We are located in the heart of downtown and the Baton Rouge City Center, just off I-10/I-110 and adjacent to the Mississippi River.We are in the heart of the Central Business District, minutes from the Louisiana State Capitol, LSU, the Louisiana Arts & Science Museum, Shaw Center for the Arts, and the Old Governor's Mansion, amongst many other popular attractions in this vibrant city.Our hotel is a AAA 4-Diamond historical hotel, originally built in 1927 and renovated completely, keeping the historic character and touches of the time period, while bringing the hotel up to the level of excellence and luxury that you would expect. Our hotel offers a beautiful outdoor pool complete with a sundeck overlooking the Mississippi River. Looking for authentic cajun cooking? Visit The Kingfish Grill located on-site! Look no further than the Hilton Baton Rouge Capitol Center! ... more less
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- Also Known As:
- Hilton Baton Rouge Capitol Hotel Baton Rouge
- Hilton Hotel Baton Rouge
- Baton Rouge Hilton