After reading the reviews I expected this hotel to be great on service and a wonderful room. Upon check-in I was greeted by the front desk person and she was WONDERFUL. She was quick and personable. Everything went down hill from that point on. I reserved a king suite with balcony with a river view. When I got to room 715 it was TINY! The pictures are very misleading as to what you are really getting. The room rate for the night we stayed was $247.00/night for a matchbox. In addition to the room being small our view was HORRIBLE! We had a view of the parking garage, a partial view of the river and a MAJOR view of a construction lot. At that point I was extremely upset because this hotel stay was a surprise for my partner for our anniversary. In attempts to save the day I called the front desk and did not get the same personable young lady who checked us in, I GOT STEPHEN/STEVEN. I explained the situation to him and requested another room, he then advised that there were no additional rooms in the entire hotel. We did check in on an extremely busy LSU weekend, however, I find it hard to believe that everyone had checked into the hotel by 2pm. I then went back downstairs to speak with the young lady that checked us in, while I was discussing the issue with her STEVEN/STEPHEN interrupted my conversation with her and tells me he already told me over the phone that there was no room.
The good thing about this hotel is although the room was tiny it was very clean and well kept. The bed was comfortable and the TV was big. No issues with anything else outside of the lack of customer service. Needless to say we will not be returning to this particular Hampton Inn.
- Official Description (provided by the hotel):
- Our Hampton Inn & Suites by Hilton Baton Rouge Downtown is located in the heart of Baton Rouge, Louisiana's vibrant Downtown business, entertainment and dining district. Our new boutique style priced right hotel in Downtown Baton Rouge is the perfect place for you to stay, whether you come for business or pleasure: * Our Baton Rouge hotel is just minutes from LSU – Louisiana State University, and Tiger Stadium, home of the Fighting Tigers * Located less than 4 miles from our Hampton Inn & Suites by Hilton Baton Rouge hotel in Downtown, you'll find the Louisiana Community & Technical College *Just a short walk to LSU Museum of Art, Old State Capitol and Louisiana State Capitol * Short drive to Southern University located 9 miles from our hotel * Located right across from the IBM Services Center Baton Rouge * Within walking distance to a variety of restaurants, bars and local attractions * Featuring Room Service Provided by Little Village Italian Restaurant * Short walk to the North Boulevard Town Square where you'll enjoy live concerts and weekend festivals * Have some fun in one of the casinos the Baton Rouge has to offer * Enjoy some of our Guestrooms & Suites with balconies overlooking the Mississippi River and Downtown Baton Rouge * The 200,000sq.ft. Baton Rouge River Center is located within walking distance to the hotel, home of conventions, concerts, and Broadway plays * Baton Rouge Airport (BTR) is less than 7 miles from the hotel * Easy access to major highways: I-110, I-10 and I-12 Our Hampton Inn & Suites by Hilton hotel in Baton Rouge Downtown is complete with signature features such as circular one bedroom suites overlooking the Mississippi River, and guest rooms and studio suites with balconies. Our Louisiana Baton Rouge hotel offers premier lodging with elegant, amenity filled guest rooms, unsurpassed views and a warm inviting decor: * 137 stylish and comfortable Rooms & Suites * Free High-Speed Internet Access in the entire Hotel * Free "On The House™" hot breakfast and "On The Run Breakfast Bags™" * Free Local Calls, 800 Access Calls, and Long Distance Access * 42" HDTVs with extended cable including HD Channels * Hairdryer, Iron & full-size Ironing board and Coffee Maker in all Guestrooms * Suites include microwave, mini-fridge, and wet bar * Rooms include microwave and mini-fridge * 2 telephones with speakerphone, and voice-mail featured in all Guestrooms * 1,250+ sq.ft. of flexible function spcaces with audio-visual equipment for your next business meeting or social event * 24-hour Business Center * 24-hour Jump Start Fitness Center * 24-hour convenience store * 100% non-smoking * Parking garage including covered parking (charges apply) ... more less
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