The staff at this Quality Suites is wonderful. We stayed for 2 nights and the service was 5-star!
On the other hand, management absolutely needs to rectify the mold issues.
Two weeks before the Super Bowl, I panicked trying to find a hotel with rooms still available. Quality Suites was one of the only hotels with rooms available, they seemed reasonably priced, and they were ranked #2 on TripAdvisor...though, after staying at this Quality Suites, I have looked again at the "reviews" and noted more than 10 "reviewers" in just the last 2 months, with only 1 review that gave this hotel a 5. It is very suspicious because this hotel is absolutely not a 5.
The location was perfect for getting down to NOLA for the game - not a great area of town, but not horrible. We were given a room on the 3rd floor on the side away from the dinging of the elevator, so it was fairly quiet (though the a/c was very noisy). The bed was reasonably comfortable and the "suite" was a large room with a couch and desk; it was what we expected. The room was clean but the carpet, furnishings, fixtures and paint were worn and outdated. There is a coffee maker in the room (yea!) The sheets were crisp and clean, but stained (ick). You only get 2 thin, little bath towels (for two people - and my husband is not small!) and one bar of soap for the bath and sink (though they will bring you a second if you request one). Small breakfast is complimentary and very good - nice touch.
So, all of that is fine - I was thankful to find a decent hotel, and even to pay the inflated price for what we got. What wasn't really okay was that when we walked into our room there was an overwhelming odor of mold. I had Lysol with me, that helped. I tried not to look for where the smell was coming from because there wasn't anything I could do about it, there were no other hotels with rooms available. The next morning I noticed mold was coming through the paint on the wood trim pieces around the vanity lighting (which is in the entry of the room) and all around the shower head and the shower surround (in the bathroom). I saw quite a bit while intentionally not looking, I have no idea how extensive it really is.
We were fine for 2 short nights, but if you are sensitive to mold, absolutely do not stay here. We will not be staying here again.
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- Also Known As:
- Comfort Hotel Baton Rouge
- Comfort Suites Baton Rouge
- Baton Rouge Comfort Suites