We wouldn't stay here again on a "bet" -- excuse the pun. We spent 5 nights here because it was the closest hotel to a nearby function we were attending in Baton Rouge. If we knew then what we know now we probably would have brought a tent and set it up in a nearby parking lot. This place is a dump. The hallway carpets are filthy, as are the carpets in the rooms. The tile was actually separated from the wall in our tiny bathroom. (We mentioned it to the front desk and were told they were "sorry.") Our telephones did not work the entire time. No coffee maker, no hair dryer, no hotel guide -- nothing! Our room was not cleaned up for two consecutive nights. When I complained to Andrew at the front desk each evening, he assured me it would be done. Finally, about 9:00 p.m., I went back to the front desk and asked for clean towels -- and Andrew handed them to me over the counter. The following night the same thing happened. The staff -- starting with Andrew -- is very good at saying, "I'm terriby sorry, I'm so sorry, We'll take care of that right away, I'm sorry." The problem is they don't do anything except apologize and blame things on each other -- all except for one: when we couldn't get into the business office to print boarding passes, the young woman at the front desk just stared at us then sauntered toward the office. We guessed we were supposed to follow her, and we did. She sort of sighed and let us into the room with a passkey. Not a word was spoken (she must not have been sorry). The owners of this dump must make a ton of money in the Casino, becuase it's pretty clear they don't want to be in the hotel business.
- Official Description (provided by the hotel):
- Located in the heart of historic Baton Rouge, our casino & hotel is the ideal place to stay & play. Exciting, fun gaming action 24/7! ... more less
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- Also Known As:
- Belle Of Baton Rouge Hotel Baton Rouge
- Belle Of Baton Rouge Casino And Hotel
- Sheraton Baton Rouge Hotel
- Baton Rouge Sheraton