Unfortunate to write a bad review but hopefully this will save a family from booking here.
Now, let me start with the desk staff, they were fine and friendly, not the greatest hotel check in experience, but it's not less (or more) than I would have expected for a Holiday Inn Express. The best part of the stay was the kind lady tending breakfast. Not knowing what time breakfast was over, I went downstairs right when she started putting things away, and she promptly brought everything back out and made sure I had everything I was looking for. That was awesome, and is the only thing that kept this review from a terrible rating.
So right from the parking lot you can tell the hotel is tired, looks all original outside and the inside agrees. Furnishings, carpet, wall paper, elevator, are all worn looking, some torn, grout crumbled. It was all clean but just old.
As I walk into the room I was greeted with a slight odor of funk, a blinking clock and two pillows without pillow cases on one of the beds. Old stains on the wall paper and again worn and old furnishings. The beds were great, I slept well and the room, like the lobby, was clean, just worn and tired. The bathroom matched the rest of my experience, clean but old. Toilet paper holders were rusted, and I mean enough to take a picture so my friends didn't think I was just being picky. I would never leave toilet paper holders in my place that looked like that. Toilet plumbing fixtures were very rusty, shower head was definitely past it's service life, but the bathroom was clean. The ironing board was unusable. The bracket that holds the iron is bolted right to the wide end of the board making it impossible to iron on except for the tapered part of the board, but wait, the pad was so puffy and wrinkled that the rest of the usable real estate on the board was also unusable.
So I went to go for a jog on the treadmill in the fitness room which is right next to the pool. The fitness room smelled like pool and was warm and steamy. The treadmill didn't disappoint my original impression of the hotel, it was in shambles but I stepped up on it to give it a try anyway. Of course it didn't work, and of course there wasn't a notice of anything being out of order. I would have just gone for a jog outside but the hotel is pretty much surrounded by gas station, highway, and major road. So I went for a pedal on the exercise bike which, other than the smelly steamy room, went fine. I was so sweaty and smelly from the sauna-like fitness room after my bike ride I was real excited for a cup of water from the water cooler that was in the corner. Guess what? Yup, bone dry. I mentioned it to the desk and figured I'd try again before checking out just to hopefully be surprised. Fast forward thee hours, on the way to check out, stopped at the fitness room and yup, still just as empty as when I was in there three hours prior.
Now backup if you will, asked the desk for a late checkout while at breakfast and was told that 12:30 would be fine, room number written down and I left happily to my room. At high noon, knock knock knock housekeeping...key card sliding into and out of lock , housekeeping... So I answer the door and and without a hello was greeted with "you checking out today or staying another night?" So I explained I have a late checkout of 12:30. But that was not one of the options that she presented me so it was either I'm checking out right now, or staying another night. After about 3 exchanges I convinced her that I was in fact checking out that day, but that it wasn't going to be for another half hour. Now I know what some of you may be thinking, "why didn't you just have the do not disturb sign on your door?". Well I did have it displayed in my door and was met at 12:00 with cards sliding into my door lock and housekeeping demanding an explanation of my stay half an hour before my agreed upon late checkout time.
I don't normally stay at the Holiday Inn hotels but have before, and have never left with an impression of this. I know this isn't typical of Holiday Inns, even the Express line of them. I would be embarrassed if I had chosen this hotel while on a road trip with my family. This was a business trip and I still think I was overcharged for the night, even at whatever type of corporate rate I was given. Lexington is only 20 miles away, I would definitely make my next stay someplace downtown that I'm sure wouldn't disappoint as much as this Holiday Inn.
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- Also Known As:
- Holiday Inn Express Winchester Hotel Winchester
- Holiday Inn Winchester