This b & b is spectacularly beautiful, thoughtfully decorated, and the breakfasts were gourmet quality and beautifully presented.
However, due to a reservation glitch, we learned that the Storybook team is unfamiliar with service recovery. Seems our credit card info caused computer security to go into overdrive and sent our request via secure document into a spam folder. When we arrived they weren't expecting us and couldn't accommodate our entire party - 3 rooms - for the 4 nights we thought we'd reserved. Much effort went into trying to figure out what happened (This has never happened before! did you bring a copy of your confirmation? can you show us the email?) including presenting us with a copy of a security spam email during breakfast the next morning (I was so over the issue by then). In an effort to fix the problem, we were offered cookies and when requested Elise did book us at another b & b (nowhere near the quality of Storybook and commented "well at least you'll save money there.")
In any case, the lesson learned is that we will always reconfirm if booking and communicating on line. Sadly, this overshadowed our impression of an otherwise beautiful b & b and gracious staff.
- Official Description (provided by the hotel):
- Elegant, historic...A Storybook Inn is upscale in every way! A Select Registry Property. Excellence in style and service! There is a reason that our wonderful guests give us 5 star reviews! Incredible culinary delights! More like a small European luxury hotel say our well-traveled guest! At A Storybook Inn, our emphasis is on you! This dear old place envelopes one with a delicious sense of calm! Minutes from the world famous Keeneland Race Course, world class Thoroughbred Horse Farms. We can arrange a tour for you! A Storybook Inn is a welcome respite from the hustle and bustle of the world. We have hosted guests from around the world, including ambassadors and European royalty's entourage. But we also host the local events with the same distinction. Our 50 foot glass conservatory with the garden view is a splendid place to have your multi-course breakfast. Come see why A Storybook Inn is "close to everything but world's apart!" ... more less