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“Excellent stay and excellent staff!”

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Quality Inn & Suites
Ranked #5 of 11 Hotels in Somerset
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent stay and excellent staff!”
Reviewed July 11, 2014 via mobile

We had the most wonderful service from Donna at the check in counter! She was funny and did every single thing she could to make sure our family and the family beside us were 110% satisfied. Can't say enough about her amazing personality. All of the staff was friendly- from wanting to play with our dog to kindly saying good night and good morning. Our double room was spacious and clean. Enjoyed our time in somerset! It's a wonderful community full of friendly, kind people! Highly recommend! Ps.. They had a nice indoor pool that we would have liked to have enjoyed, but there just wasn't time. Great hotel!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at Quality Inn & Suites, responded to this review, July 14, 2014
Thank you so much for leaving a review. We have shared your kind words with Donna and the rest of my staff. We hope to see you back again real soon :-)
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94 reviews from our community

Traveler rating
    43
    27
    11
    6
    7
See reviews for
31
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17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Pawnee
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 11, 2014

We stayed here for 1 night on our way home from vacation. The hotel is pet friendly and we were able to keep our dog in the room with us. (We kept here in her crate.) The room was reasonably priced and we got a AAA discount. When we got to our room we had a bit of trouble with our key card. We finally got it open and then went out to the car to get our bags. Then we couldn't get back in our room. Went to the desk and got new key cards, but still no luck. The guy at the desk came up and couldn't get the keys to work either, but he did get us in the room. He offered to put us in a different room, but we decided to stay in that one since we weren't planning on going out anywhere and wouldn't need to use the key cards. The room was nice, clean, and quite. The air conditioner worked well. There is a breakfast room in the lobby area that includes both hot and cold items: eggs, sausage, bisquits & gravy, make your own waffles, toast bagels, cereal, and fresh fruit. We didn't use the pool, but it appeared to be clean as well.

Room Tip: If you have AAA, don't forget to ask for the discount.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at Quality Inn & Suites, responded to this review, June 13, 2014
Thank you for your review and for the wonderful comments concerning my staff and the hotel in general. I will be sure to let my staff know that their hard work and the pride they take in the Quality Inn & Suites has paid off.
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Bowling Green, Kentucky
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 4, 2014

The whole staff is very nice. The room it's self was nice and large, the bedding was clean and comfortable. The only down side was no scrambled eggs to go with the gravy and biscuits. The food was good. I will stay here again. I would recommend to have the refrigerator cabinet moved as it sits in between the desk and the T.V., which is in the way of viewing the television when sitting at the desk eating my dinner.

Room Tip: Try getting a room away from the train tracks for better sleep
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vaelki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at Quality Inn & Suites, responded to this review, June 6, 2014
Thank you so much for your review! We appreciate you staying with us and look forward to serving you again in the future
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 17, 2014 via mobile

This place was very nice, I got a king size bed witch was very nice and comfy. The room it's self was nice and large, very spacious cause I have a toddler who likes to run and play. The only complaint is the breakfast area is very small and cramped I kept running into stuff and other people but the food was good. I will probably stay here again if I'm back in the area.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeepmomma86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at Quality Inn & Suites, responded to this review, March 20, 2014
Thank you very much for taking your time to review the Quality Inn & Suites of somerset KY. It makes us feel great that we were able to provide you with accommodations that helped you enjoy your stay in somerset. Please keep us in mind for any of your future hospitality needs. Regards, Brandon Flynn General Manager
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Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2014 via mobile

We stayed one night Feb 8, 2014 We had a king suite and our daughter had a regular king room. Both rooms were very clean, spacious with nice furniture and comfortable beds. The hotel was priced very reasonably, it was clean, had air freshners in the hallway with a really nice fragrance, staff was excellent with great personalities, continental breakfast was great with a variety of items. The best part of our stay was when we found out it was AMERICAN OWNED!! When we are back in town we will most definitely be staying
there.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AllTheHerds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at Quality Inn & Suites, responded to this review, February 12, 2014
Thank you very much for your review. When traveling with a family, Quality is of the utmost importance, and I feel that we provide everything that a family would need. It is comments like yours that assures me that we are succeeding in that area, and meeting our goal of becoming "Impression Makers" to our guests. I do hope that if you return to Somerset, you will again select the Quality Inn & Suites as your home away from home.
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Cincinnati, Ohio
Level Contributor
5 reviews
Reviewed February 2, 2014

From the front desk staff to the housekeeping staff. Courteous and very pleasant. Clean room and a very affordable rate. Night Manager actually went and check on our room before giving us the keys to make sure it was clean and ready for us. The bed was one of the most comfortable I have ever had at a hotel. The cleaning staff was very friendly. Breakfast was very good too. Thank you for a nice stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen10976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at Quality Inn & Suites, responded to this review, February 4, 2014
Thank you for taking the time to complete your online survey regarding your recent stay at our hotel.
Your feedback is always very important to us and we are very happy you had a great stay. We can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hazard, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 15, 2013 via mobile

This hotel was very good room was clean although beds were sort of on the small side I was comfortable .. Service was ok we had a fast check in and check out was there only one night and was a basic room and got a good nights sleep

Stayed October 2013, traveled with family
Helpful?
Thank Dustin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at Quality Inn & Suites, responded to this review, October 24, 2013
Thank you for taking the time to complete the tripadvisor survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 240 N Highway 27, Somerset, KY 42503-3600 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Kentucky > Somerset
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Somerset
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quality Hotel Somerset
Quality Inn And Suites
Quality Inn Somerset
Holiday Inn Somerset
Somerset Holiday Inn

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