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“Very friendly staff!”

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Holiday Inn Express Hotel & Suites Somerset Central
Ranked #3 of 11 Hotels in Somerset
GreenLeadersGold level
1 review
“Very friendly staff!”
Reviewed December 23, 2011

We had a great 3 night stay. The staff was very helpful and nice. Thank you.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devinreynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, January 9, 2012
Thank you DevinReynolds for completing this review for us. Many guests depend on reviews from people just like yourself. We look forward to serving you again in the future.

Thanks again!
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240 reviews from our community

Traveler rating
    173
    47
    10
    6
    4
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74
26
11
86
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Lexington, Kentucky
1 review
Reviewed December 20, 2011

Great place to stay and hold meetings. We hold approximately 7-15 meetings a year and everyone is great to work with. Breakfast is more than expected. Very clean and staff is well organized and pleasant.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, December 27, 2011
Dina J,
Thank you so much for taking the time to post a positive review for our hotel and meeting room. Hope you had a Merry Christmas and will see your team after the 1st of 2012.

Tonya Sherman Foster
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Lexington, Kentucky
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 19, 2011

Nice hotel, nice staff, good location. The fire alarm going off at 7:45am on Sunday was unpleasant. But I would recommend to anyone traveling to Somerset.

Room Tip: Ask for one away from the elevator.
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcnewt0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, December 27, 2011
mcnewt0n,
Thank you for your review. I apologize about the fire alarm. Unfortunately there is a smoke/heat detector positioned near the toaster in the breakfast room, since some people like their toast dark this has happened a few times. We have moved the toaster several times to different locations on the bar however, it still will produce enough heat or sometimes smoke to set it off. I apologize for the inconvenience.
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Lexington, Kentucky
1 review
Reviewed November 6, 2011

Very friendly staff.. and very clean hotel.. The staff went out of there way for me and my family.. I have reservations to return to Somerset Holiday Inn Express..

Room Tip: I had a room on the 4th floor... Very quiet..
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bry313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, November 26, 2011
Thank you for your positive review pf our property! We know every one has a busy schedule, but it means a lot to us and potential guests to see someone take the time out of their busy schedule to post a personal review. Thank you again!!
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Level 5 Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed September 5, 2011

Stayed at the Holiday Inn Express for one night in May 2011 while in Somerset on business. Room was clean and acceptable, It you like Holiday Inn Express this is a typical hotel. No better, no worse. Breakfast was exactly what you would expect for this chain. It's not a bad place, it just isn't anything special.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, November 29, 2011
HBY,
When the Holiday Inn Express properties started the relaunch a few years ago it was mainly started for consistency. It was to raise the standards and level of service and to maintain the consistency throughout the brand. Therefore, when going from 1 property to the next a guest should expect to receive the same level of service and the rooms and breakfast along with other standard amenities to be the same.
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madison
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 12, 2011

How many times can one hotel mess up! #1 The hotel told me the wrong check out day. #2 The hotel REMOVED all my families items from our room without our knowledge! This was ordered from the manger. The hotel wasn't even full. #3 Upon our return to the hotel our key didn't work, so they gave us a new key to our EMPTY hotel room. #4 Hotel Employees STOLE my IPAD along with other items! Okay I might be able to get over that but... I was told by the manger that there would be an internal investigation. Depending on the investigation I would probably be reimbursed for the stolen IPad. It's now been a month and a half and the manager won't return my phone calls. I think I've been had. Don't let it happen to you.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank laura d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, November 29, 2011
Laura D,
Again, my sincerest apologies. This was followed up by an internal investigation and all protocol was followed. There was no evidence that the staff had anything to do with your missing item. I apologize again, many time over for the inconvenience you experienced at our facility,.
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Fort Wayne, Indiana
Level 4 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 6, 2011

This is a great hotel. Very clean, lovely room, everything top rate. I will warn you however, that the hampton next door has a lovely pool that you may view from your window--booking again, i'd probably just go with the hampton and hang at the pool for a few hours, but all said, if you want a great night's sleep, the HIexpress is a great choice

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank frtwaynie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, November 29, 2011
Thank you for your review. Your exactly right. The Hampton Inn does have a beautiful outdoor pool, during the summer it stays very busy. Our indoor pool features the underwater colored bulbs, is a soft salt filtered as opposed to the harsh chlorine used in most pools and also allows one to enjoy the pool with the shelter from the sun. Everyone has their own preferences for indoor or outdoor pools and here at the Holiday Inn we respect that choice. Thank you again for the good review of our property and I will be sure to pass this on the the manager at the Hampton Inn.
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Additional Information about Holiday Inn Express Hotel & Suites Somerset Central

Property: Holiday Inn Express Hotel & Suites Somerset Central
Address: 50 Stevie Lynn Dr, Somerset, KY 42503-4187
Phone Number:
Location: United States > Kentucky > Somerset
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Somerset
#3 Business Hotel in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Somerset Central 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Let us welcome you to the brand new Holiday Inn Express & Suites of Somerset, KY. Our hotel is conveniently located right off of highway 27 between stoplights number 22 and 23. Our southern hospitality will make you feel warm and welcome whether visiting for business or leisure. Our beautiful facility offers a microwave/refrigerator, wired/wireless HSIA and the best night's sleep you have ever had in all of our guestrooms. Our Holiday Inn Express hotel is your home away from home. We offer a complimentary full hot breakfast bar daily for all guests at all rates featuring our world famous cinnamon rolls and fresh pancakes. A state of the art fitness center, business center, and a refreshing heated salt-water indoor pool are also available for your convenience. Our hotel will meet and exceed all of your expectations. Our Holiday Inn Express is well-equipped for your corporate and leisure travel. We are near; General Electric, Toytetsu Amerika (TTAI) & Somerset Foods. Additionally, we are convenient to Lake Cumberland State Park, Big South Fork Scenic Railway, Renfro Valley, and the Cumberland Falls. Our professional and friendly staff will welcome you to your home away from home. Once you stay with us, you will come back time and time again. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Somerset Central
Holiday Inn Express Somerset

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