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“Caution”

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BEST WESTERN Shepherdsville
Ranked #2 of 9 Hotels in Shepherdsville
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Caution”
1 of 5 bubbles Reviewed April 28, 2014

Need of maintenance and repairs from the time you drive up Security at hotel questionable to say the least. Unsupervised entry doors left unlocked. Bathroom light fixture had build up of black mold visible as fixture had a bulb burnt out. Various smells from room to room plus sections of hallways unknown what to be. Overall terrible experience.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank 982timl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
    150
    114
    46
    19
    20
See reviews for
106
118
20
56
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
1,273 reviews
299 hotel reviews
common_n_hotel_reviews_1bd8 490 helpful votes
3 of 5 bubbles Reviewed April 1, 2014

I stayed here for two days while discovering Louisville.

The best thing about the room was the shower. Everything else was fine.

There's a fridge, microwave and coffee maker.

Breakfast is included and there is a guest laundry.

Stayed September 2013, traveled on business
Helpful?
Thank ThePackedBag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kitchener
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed March 14, 2014

would not recommend this hotel. Heating system does not work properly, room is either too cold or too hot and when fan kicks in it's way too noisy to sleep. The beds are old and need replacing, might have been just my experience, but my matress squeeked. Overall an old and very tired hotel....can't believe they call it a plus.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank little_CRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review, March 17, 2014
I'd like to personally apologize for the maintenance problems you experienced at our hotel during your recent stay. Upon receiving this notification, we immediately checked the AC in your room
We strive through constant room inspections to stay on top of maintenance problems, but sometimes we are unaware that there is a problem. A check of this room did not reveal any issues, and we do not have any registry of complaint in our logs for your 2 day stay. Please feel free to contact me if you made this known to the front desk. Had the hotel known of the problem, we would have immediately moved you to another room.
I certainly hope that this issue does not keep you from staying further at Best Western, and I hope you will give us another chance to prove our commitment to quality accommodations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batesville, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Our stay was great asked for directions the lady at the desk was not sure because of just moving to area call for help from another staff member she was very pleasant and helpful. Hotel was clean bed was comfortable would stay here again the only problem was the WI-FI needs more access points for stonger signal

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakdale, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed February 26, 2014

When we checked in the hotel staff was more worried about his cell phone call then helping us. We even asked a very simple question and he was very rude to us. There was no one to speak with at check out as no one was at the front desk.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Shon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review, February 28, 2014
I would like to take this opportunity to personally assure you that customer service, and the proper behavior of our employees is very important to us. I apologize that this experience occurred, and to show our commitment to quality, your room night cost has been refunded to your credit card. As is always the case with reviews such as this, I personally looked into this matter, and necessary correction has been made. We attempt to train our personnel to always be polite and attentive to guest needs. There is no issue more important to our business than 100% customer care, and I appreciate your comments. I sincerely hope that you will give us another chance to prove our commitment to quality accommodations on every level. If you have any questions, feel free to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaylord, Michigan
Level Contributor
159 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

This hotel is older but it looks like the rooms have been recently renovated. Very clean. I'm glad it's now non-smoking but I could still tell there was smoking there not so long ago. It will take time I'm sure to get rid of the smell.
Nice breakfast room and the staff was very friendly and helpful.

Room Tip: Long walk to the back rooms and parking lot was dark back there.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank northernite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville IN, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed January 3, 2014

hotel was nice and we were pleased, we stayed because small pets were excepted. No Suites available, we are a family of 4 and the roll away was ok, but lots of traffic noise. Staff was friendly and helpful.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jacleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shepherdsville

Property: BEST WESTERN Shepherdsville
Address: 211 S Lakeview Dr, Shepherdsville, KY 40165-7128 (Formerly BEST WESTERN PLUS South)
Phone Number:
Location: United States > Kentucky > Shepherdsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Shepherdsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Shepherdsville 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Shepherdsville Best Western

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