I booked this property hoping to find a nice stop over point along I-65. On paper, it looked good, and I didn't mind paying a little extra for what I thought would be a solid 3-star property. In person, however, it was just a one-star flop. First, the décor is tired. Although some remodeling has been done, most of the property has a 1970s look and feel. Second, the staff, although not rude, was not friendly. When I was in line to check in, a customer ahead of me asked about restaurants in the area, and the front desk staff acted as if making a recommendation was a bother. Even worse, although check out time is listed at 12 noon, I got a snarky call from a manager at 10 AM telling me I had to be out by 11 AM. Finally, anyone who is attracted to this hotel because of the "free breakfast" is going to be severely disappointed. It is just a coupon that can be redeemed at the diner across the street, but only for one of four very basic choices, like a short stack of pancakes or a bowl of oatmeal. And the coupon clearly states "Juice is $0.99 extra." I have no idea why some people rate this place so highly. I travel frequently and this was definitely one of the most disappointing stays I have had in a long time.
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- Also Known As:
- Shepherdsville Best Western